Agnes Gonsalves
Boston,MA
Summary
A results-driven administrative professional with extensive experience in managing complex office environments and enhancing operational efficiency. Known for strong team collaboration and reliability, adapting seamlessly to changing needs. Proficient in resource management and strategic planning.
Overview
36
36
years of professional experience
Work History
Senior Administrator
Brigham and Women's Hospital
05.2018 - 03.2025
- Process and type final surgical diagnostic reports for Vice-Chair's private consult cases
- Communicate with pathologists regarding diagnostic results and additional materials needed
- Organize weekly BWH/DFCI multidisciplinary clinicalopathologic sarcoma conference
- Prepare billing for local, national, and international cases
- Maintain slide and case files for Vice-Chair's private consult service
- Utilize PowerPath and Epic to register patients and process consult cases
- Create mailing slips for all original pathology materials
- Supported executive leadership through calendar management, travel coordination, correspondence drafting, meeting preparation, among other tasks.
- Kept office operations running smoothly by providing effective leadership and administrative skills.
Administrative Assistant II
Brigham and Women's Hospital
03.2012 - 05.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Administrative Assistant I
Brigham and Women's Hospital
06.2005 - 03.2012
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
Slide Coordinator
Brigham and Women's Hospital
12.1998 - 06.2005
- Manage specimen sample handling, receiving, storage, and inventory
- Calibrate malfunctioning equipment to ensure precise test results
- Manage office supplies inventory and vendor orders
- Distribute incoming mail and route courier services
- Resolve all customer services issues
- Prepare specimens for analysis
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
Medical Secretary
Brigham and Women's Hospital
10.1988 - 12.1998
- Document patient medical information, case histories, and insurance details to facilitate smooth appointments, and payment processing
- Utilize knowledge of medical terminology to transcribe patient information and their reports
- Organize paperwork such as charts and reports for office and patient needs
- Return outside materials to referring hospitals
Education
Associates of Arts - Humanities
Fisher Junior College
Boston, MA01.1985
High School Diploma - General Studies
Boston Technology High School
Boston, MA06.1983
Skills
- Microsoft Office
- Epic Systems
- PowerPath
- Medicare and Medicaid Processing
- Expense Reporting
- Travel Coordination
- Medical Billing
- Medical Transcription
Software And Skills
Microsoft Office, Epic Systems, PowerPath, QuickScan, Adobe Acrobat, HIPAA regulations, Records Maintenance, Medicare and Medicaid Processing, Administrative Support, Expense Reporting, Travel Coordination, Medical Billing, Team Building, Medical Transcription, Database Management, Professor Phone Etiquette, Clerical Support
Timeline
Senior Administrator
Brigham and Women's Hospital
05.2018 - 03.2025
Administrative Assistant II
Brigham and Women's Hospital
03.2012 - 05.2018
Administrative Assistant I
Brigham and Women's Hospital
06.2005 - 03.2012
Slide Coordinator
Brigham and Women's Hospital
12.1998 - 06.2005
Medical Secretary
Brigham and Women's Hospital
10.1988 - 12.1998
High School Diploma - General Studies
Boston Technology High School
Associates of Arts - Humanities
Fisher Junior College
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