Ahlam El Younoussi
Morocco
Profil professionnel
Results-driven management professional with several years of experience in operations, production management, organizational development and team building within diverse industries. Highly adept in planning, coordinating and executing successful production strategies.
Vue d'ensemble
4
4
Languages
2
2
years of post-secondary education
4
4
years of professional experience
Expérience
Operations Manager
Simpled Ways
Tangier, Morocco
06.2025 - 01.2026
- Managed daily maintenance operations and coordinated projects with UK housing associations and local authorities to ensure compliance and service delivery.
- Delegated jobs to maintenance teams and monitored progress, quality, and completion to maintain high service standards.
- Compiled daily, weekly, and monthly operational reports for senior leadership.
- Led client meetings and calls, delivering daily updates on ongoing and completed work.
- Organized staff attendance records to ensure accurate tracking of employee schedules. and reported check-ins and check-outs to HR.
- Addressed customer concerns with suitable solutions.
Assistant Operations Manager
Simpled Ways
Tangier
05.2025 - 07.2025
- Coordinated maintenance works with UK housing associations and local authorities to ensure timely completion.
- Scheduled and supervised overseas maintenance workers, ensuring work met required standards.
- Liaised with tenants to arrange appointments and gather feedback, enhancing tenant satisfaction.
- Prepared invoices and maintenance reports for housing associations, supporting financial accuracy and transparency.
- Sourced local DIY and building-material suppliers for maintenance teams.
- Supported the Operations Manager with daily operational and administrative tasks.
Talent Acquisition Officer
AKKODIS
Tangier, Morocco
12.2024 - 04.2025
- Presented qualified candidates to clients and provided advice throughout the recruitment process.
- Ensured a personalized follow-up of candidates throughout the recruitment process.
- Pre-qualified candidates by reviewing resumes and assessing qualifications. and arranging interviews.
- Sourced and engaged qualified profiles across multiple platforms to enhance candidate pool.
- Used recruitment tools and software to simplify the hiring process.
- Participated in the improvement of recruitment processes.
Customer & Administrative Support
HiFive Group
Tangier, Morocco
10.2024 - 12.2024
- Addressed customer requests, delivering timely and effective assistance to enhance customer satisfaction.
- Ensured prompt and accurate processing of refunds, returns, despatches and mailings in accordance with departmental directives.
- Executed data entry tasks to maintain accurate administrative records and support operational efficiency.
- Sorted and labeled files for easy access and retrieval., planned and coordinated meetings.
Recruitment Consultant
Live Job
Tangier, Morocco
11.2023 - 02.2024
- Managed full recruitment lifecycle across various positions, guiding managers on hiring decisions to ensure effective placements.
- Placed workers within the UK’s construction industry, managing a diverse portfolio of candidates and building and maintaining relationships with clients to deeply understand staffing needs, enhancing satisfaction and retention.
- Staying updated on industry trends and recruitment best practices to continuously improve hiring strategies.
Sales Agent
MXNEY.io
Tangier, Morocco
09.2023 - 10.2023
- Initiated outbound calls to potential customers, generating new business opportunities.
- Contacted existing clients to cross-sell additional services, strengthening client relationships.
- Applied customer feedback to refine sales strategies, increasing overall effectiveness.
Operations Team Leader
Sanford Federal, Africa
Tangier, Morocco
02.2022 - 03.2023
- Supervised daily field operations and team assignments, coordinating with U.S. government officials and employees to ensure successful completion and client satisfaction.
- Negotiated with subcontractors and government representatives to secure terms aligned with project objectives.
- Coordinated staff schedules, shift handoffs, and site coverage to maintain operational continuity.
Talent Acquisition Specialist
Sanford Federal, Africa
Tangier, Morocco
08.2021 - 02.2022
- Built and maintained a strong talent pipeline through proactive market research and ongoing relationship management.
- Collaborated with recruitment and HR professionals to meet hiring objectives.
- Posted positions on job boards and alternative sourcing channels to enhance visibility of diverse talent pool.
Formation
General university studies - Economic and Social Sciences - FSJEST
University Abdelmalek Essaâdi
Tangier, Morocco 09.2019 - 07.2021
Compétences
- Maintenance coordination
- Operations reporting
- Project coordination
- Performance monitoring
- Performance reporting
- Incident management
- Invoice processing
- Production
Language
Arabic
NATIVE LANGUAGE
English
Proficient
C2
French
Upper-intermediate
B2
Spanish
Basic knowledge
A2
Informations complémentaires
Volunteering
Outgoing Global Volunteer Team Leader
AIESEC Morocco
Sep 2021 - Feb 2022 · 6 mos
Outgoing Global Volunteer Team Member
AIESEC Morocco
Mar 2020 - Aug 2020 · 6 mos
Incoming Global Volunteer Team Member
AIESEC Morocco
Sep 2020 - Feb 2021 · 6 mos
Marketing Team Member
AIESEC Morocco
Mar 2022 - Aug 2022 · 6 mos
Chronologie
Operations Manager
Simpled Ways
06.2025 - 01.2026
Assistant Operations Manager
Simpled Ways
05.2025 - 07.2025
Talent Acquisition Officer
AKKODIS
12.2024 - 04.2025
Customer & Administrative Support
HiFive Group
10.2024 - 12.2024
Recruitment Consultant
Live Job
11.2023 - 02.2024
Sales Agent
MXNEY.io
09.2023 - 10.2023
Operations Team Leader
Sanford Federal, Africa
02.2022 - 03.2023
Talent Acquisition Specialist
Sanford Federal, Africa
08.2021 - 02.2022
General university studies - Economic and Social Sciences - FSJEST
University Abdelmalek Essaâdi
09.2019 - 07.2021