Ahmed Fariss
Marrakesh
Summary
Good track record in enhancing customer satisfaction and safety at Ryanair, showcasing strong work ethic and exceptional teamwork skills. Excelled in emergency management and customer assistance, ensuring safety and costumer satisfaction. Proven ability to work effectively in fast-paced enviroments, adept at fostering secure and enjoyable experiences across diverse roles.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cabin Crew Member
Ryanair
02.2024 - Current
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Promoted airline loyalty programs and onboard sales, boosting revenue through upselling products and services.
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Contributed to airline''s reputation for punctuality by swiftly completing cabin preparation tasks prior to passenger boarding.
- Exceeded performance metrics for customer satisfaction surveys by consistently receiving positive feedback from passengers regarding attentive service.
- Cleaned and serviced aircraft cabin, galleys and lavatories.
- Assisted passengers with special needs, providing personalized care and support throughout the flight.
- Increased customer retention rates by consistently delivering friendly, professional service to all passengers regardless of status or fare class.
- Facilitated efficient boarding processes by checking tickets, directing passengers to their seats, and assisting with carry-on luggage storage.
- Provided compassionate assistance during medical emergencies onboard, administering first aid treatment according to training guidelines until further help arrived.
- Answered passenger questions and provided solutions to issues arising during flights.
Adventure Guide
Mazagan Beach & Golf Resort - Offroard Power Sport
02.2022 - 07.2023
- Managed bookings, transactions and other administrative tasks to foster excellent customer experiences.
- Adapted quickly to unforeseen circumstances or changes in weather conditions to minimize disruptions while maximizing enjoyment for clients.
- Increased repeat business through outstanding customer service and attention to detail in planning memorable adventures.
- Offered physically and emotionally safe and supportive environment for education, cooperation and fun utilizing hands-on activities to foster individual growth.
- Trained new team members on company policies, safety procedures, and best practices for leading successful outings.
- Enhanced client satisfaction by designing and executing customized adventure experiences tailored to individual interests and abilities.
- Performed emergency first aid when necessary while maintaining a calm demeanor under pressure situations involving client injury or illness incidents.
Surf Instructor
Mazagan Beach & Golf Resort - YouRide
05.2018 - 01.2022
- Tailored instruction methods according to weather conditions or ocean currents to ensure optimal learning experiences while prioritizing safety measures.
- Conducted group lessons for various skill levels, ensuring all participants received individualized attention and guidance.
- Monitored changing weather and ocean conditions with potential to impact surf activities.
- Enhanced student surfing abilities by implementing personalized coaching techniques and tailored lesson plans.
- Created a safe learning environment for students by enforcing safety guidelines and conducting equipment checks before each lesson.
- Provided expert advice on selecting the appropriate surf equipment for clients based on their skill level and personal preferences.
- Increased revenue by upselling services and recommending property facilities for different needs.
- Booked lessons with property guests or general public based on schedule availability.
- Empowered guests and built confidence by training on techniques and praising good performance.
Maintenance Technician
CAPING
09.2017 - 04.2018
- Followed safety protocols to minimize workplace accidents.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Operated varied hand and power tools to complete repairs.
- Enhanced safety measures by performing routine inspections and identifying potential hazards.
Education
MBA - English Literature
Chouab Doukkali University Faculty
El Jadida07.2024
Associate of Science - Electromechanical Engineering Technologies
ISTA Génie Mecanique
Casablanca, Morocco07.2016
Bachelor of Science - Science Education, Morocco
Tazota High School
EL Jadida 07.2013
Skills
- Safety awareness
- Customer Assistance
- Reliability and punctuality
- Special Needs Assistance
- Strong Work Ethic
- Grooming and Personal Hygiene
- Strong swimming ability
- Physical Fitness and Endurance
- Weather forecasting expertise
- Teamwork and Collaboration
Certification
- Certified Cabin crew Boeing 737-800 & 737-8200 series training programme. RyanAir - 02/09/2023
Explore new places including new cultures
Beside surfing, traveling and exploring new places allows me to experience diverse cultures, meet different people, and understand their traditions and lifestyles. It broadens my perspective, enhances my appreciation for global diversity, and enriches my personal growth.
Languages
Arabic
Native language
English
Proficient
C2
French
Advanced
C1
Timeline
Cabin Crew Member
Ryanair
02.2024 - Current
Adventure Guide
Mazagan Beach & Golf Resort - Offroard Power Sport
02.2022 - 07.2023
Surf Instructor
Mazagan Beach & Golf Resort - YouRide
05.2018 - 01.2022
Maintenance Technician
CAPING
09.2017 - 04.2018
MBA - English Literature
Chouab Doukkali University Faculty
Associate of Science - Electromechanical Engineering Technologies
ISTA Génie Mecanique
Bachelor of Science - Science Education, Morocco
Tazota High School
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