Ahmed Khwa Murad
Worcester
Summary
Accomplished Car Dealer at A&W, adept in strong negotiation and customer service, enhanced AutoZone's client loyalty through empathetic conflict resolution. Skilled in technical diagnostics and persuasive presentations, consistently achieving repeat business and referrals. Demonstrates a goal-oriented mindset with a proven track record of securing optimal customer financing options and maintaining high safety standards. Bilingual.
Overview
5
5
years of professional experience
Work History
Car Dealer
A&w
01.2024 - 01.2025
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Assisted with the development of marketing materials that showcased the dealership''s inventory and services effectively.
- Collaborated with the finance team to secure optimal financing options for customers.
- Educated customers on warranty options available for their chosen vehicles, enabling them to make informed decisions when purchasing additional coverage plans.
Customer Service Representative
AutoZone
01.2023 - 02.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Driver
AutoZone
02.2023 - 01.2024
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
Customer Service Representative
Walgreens
01.2022 - 01.2023
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Gas Station Clerk
BP Gas Station Service
01.2020 - 02.2021
- Maintained clean and orderly work station.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Provided accurate cash handling and timely transactions, ensuring smooth operations at the register.
- Enhanced customer satisfaction by providing efficient and friendly service at the gas station.
Automotive Technician
BP Gas Station Service
01.2020 - 01.2021
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Changed, rotated, and balanced tires on different types of vehicles.
Education
Trade School - HVAC
Qcc
Worcester, MA01.2024
High School Diploma - Diploma
South High Community
Worcester, MA06.2023
Skills
- Strong negotiation skills
- Goal-oriented mindset
- Cross-selling techniques
- Technical aptitude
- Customer service
- Persuasive presentation
Languages
Arabic
Full Professional
Kurdish
Full Professional
Timeline
Car Dealer
A&w
01.2024 - 01.2025
Driver
AutoZone
02.2023 - 01.2024
Customer Service Representative
AutoZone
01.2023 - 02.2024
Customer Service Representative
Walgreens
01.2022 - 01.2023
Gas Station Clerk
BP Gas Station Service
01.2020 - 02.2021
Automotive Technician
BP Gas Station Service
01.2020 - 01.2021
Trade School - HVAC
Qcc
High School Diploma - Diploma
South High Community
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