Ahmed Mahgoub
Boston
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions
Overview
2
2
years of professional experience
1
1
Certification
Work History
Patient Gateway Specialist
Mass General Brigham
Somerville
08.2025 - Current
- Service Now
- Cisco Finesse
- Epic hyperspace
- Epic SUP
Service Desk
The Executive Office of Technology Services
06.2024 - 12.2024
- Created & Managed 700 tickets using ServiceNow.
- Managed MFA using Azure.
- Installed, configured and maintained computer systems and network connections.
- Diagnosed and troubleshot hardware, software and network issues.
- Active Directory
- Bomgared remote session support
- VPN issues support
- Application support via Software Center
Deskside Support
Executive Office of Energy and Environmental
09.2023 - 12.2023
- Build & Image laptops.
- Manage & Resolve tickets on ServiceNow.
- Troubleshot and diagnosed issues with Printers .
- Troubleshot and diagnosed issues VPN.
- Provided deskside support to EEA staff .
- App support via software Center
Education
Associate of Science - Information Technology
IT Support & Health IT & Excel App Support At BHCC
250 Rutherford Ave05-2024
Certification
CompTIA A+ certified
Timeline
Patient Gateway Specialist
Mass General Brigham
08.2025 - Current
Service Desk
The Executive Office of Technology Services
06.2024 - 12.2024
Deskside Support
Executive Office of Energy and Environmental
09.2023 - 12.2023
Associate of Science - Information Technology
IT Support & Health IT & Excel App Support At BHCC