Ahrmana Bailey
Framingham
Summary
Experienced healthcare administrative professional with a background in high-volume clinical environments. Specialized in patient scheduling, referrals, insurance verification, and imaging coordination. Known for maintaining efficiency, supporting providers, and delivering exceptional patient service in fast-paced settings. Strong organizational, communication, and multitasking skills with a focus on accuracy and patient care.
Overview
11
11
years of professional experience
Work History
Medical Secretary
Charles River Medical Associates
Framingham
03.2024 - Current
- Responsible for appointment scheduling, patient registration/discharge, and coordination of referral/ancillary appointments
- Managing telephone calls on multiple lines, triaging calls appropriately, and performing necessary follow-up actions
- Processing requests for referrals and prescription refills via online systems, phone, and in-person communication
- Managing referral basket and coordinating insurance referrals to specialists, ensuring accuracy and timely completion
- Coordinating CT scans, X-rays, and other imaging appointments with external facilities
- Providing patients with a welcoming, professional, and flexible demeanor during each interaction
- Managing tasks such as insurance eligibility verification, referral management, copay collection, registration updates, and communication with staff
- Demonstrating understanding of medical terminology and clinical workflow
- Answering patient questions regarding insurance and providing explanations of charges when appropriate
- Supporting and assisting physicians and clinical staff to maintain efficient patient flow
- Scanning consent forms and uploading documentation into patient charts
- Sending links for virtual visits and assisting with telehealth coordination
- Maintaining and ordering office supplies
Customer Service Representative
Philips Lifeline
Framingham
11.2019 - 02.2024
- Maintained a high level of professionalism when dealing with difficult customers
- Handled customer complaints and inquiries in a courteous and efficient manner
- Provided exceptional customer service to ensure customer satisfaction
- Resolved customer complaints promptly and efficiently
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Managed high-volume inbound calls and documented customer interactions accurately
- Managed customer accounts and updated information in the database.
Rehabilitation Secretary
MetroWest Medical Center
Framingham
09.2015 - 01.2019
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Responded quickly to meet patient needs and resolve problems
- Committed to delivering excellent customer service in a fast-paced healthcare environment
- Maintained accurate patient records and scheduling
- Communicated effectively with patients, providers, and staff
Education
Fenway High
Boston, MABachelor of Science (B.S.) - Human Resources Management
Framingham State University
Skills
- SKILLS
- Insurance Verification
- Referral Management
- Patient Scheduling
- EMR/EHR Systems
- Medical Terminology
- Imaging Coordination
- Front Desk Operations
- Multi-line Phones
- Microsoft Office
- Appointment scheduling
- Customer Service
Languages
Haitian Creole
Professional
A1
Timeline
Medical Secretary
Charles River Medical Associates
03.2024 - Current
Customer Service Representative
Philips Lifeline
11.2019 - 02.2024
Rehabilitation Secretary
MetroWest Medical Center
09.2015 - 01.2019
Fenway High
Bachelor of Science (B.S.) - Human Resources Management
Framingham State University