Aida V Nakityo-Ssebakiggye
Billerica
Summary
Sales professional with a strong track record in customer relationship management and sales performance. Expertise in enhancing customer satisfaction through effective communication and collaboration. Proven ability to drive results and maintain integrity in all interactions.
Overview
8
8
years of professional experience
Work History
Sales and Marketing Manager
BrandLab Consortium Inc
Burlington
03.2025 - 01.2026
- Executed cold calling and networking strategies to generate sales opportunities and increase market reach.
- Utilized CRM software to track leads and manage the sales pipeline efficiently.
- Cultivated client relationships to identify needs and preferences, enhancing service delivery.
- Engaged with clientele to ensure satisfaction and foster loyalty through consistent communication.
- Assisted customers during selection process process and helped choose perfect products to meet individual needs.
- Ensured compliance with sales protocols, practices, and compliance standards.
Sales Associate
Nordstrom
Burlington
02.2024 - 02.2025
- Delivered exceptional customer service through active listening and engagement hence building rapport with a diverse clientele.
- Resolved customer complaints promptly, fostering satisfaction and building customer loyalty.
- Addressed customer inquiries by providing comprehensive store information, enhancing customer understanding and experience.
- Accurately handled cash, credit, and refunds during transactions with an average upward amount of $15,000 daily.
- Educated clients on optimal products using knowledge from training and retention of customer data.
- Collaborated with teammates to identify target markets and develop effective strategies, contributing to improved store operations.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Recorded daily sales transactions and deliveries for accurate reporting.
- Prepared monthly, quarterly, and annual sales forecasts for strategic planning.
Skincare Sales Consultant
Neiman Marcus
Framingham
02.2018 - 07.2022
- Greeted customers and provided exceptional service to foster positive shopping experiences.
- Conducted product demonstrations to educate customers on application techniques.
- Suggested additional items to customers, driving increases in overall sales volume.
- Upsold products and services to boost profitability and processed sales transactions.
- Organized and enhanced visual appeal of skincare displays to attract customers.
- Collaborated with team members to achieve sales goals while improving customer service.
- Developed relationships with new and existing customers through diligent follow-ups.
- Generated weekly sales reports for management review.
Education
Associate of Business Administration - Business Administration
Middlesex Community College
Bedford, MA04-2026
Skills
- Customer relationship management
- Sales proficiency
- Cash handling
- Computer literacy
- Integrity and honesty
- Attention to detail
- Sales strategy
- Problem solving
- Market analysis
- Effective communication
- Visual merchandising
- Team collaboration
Timeline
Sales and Marketing Manager
BrandLab Consortium Inc
03.2025 - 01.2026
Sales Associate
Nordstrom
02.2024 - 02.2025
Skincare Sales Consultant
Neiman Marcus
02.2018 - 07.2022
Associate of Business Administration - Business Administration
Middlesex Community College