Aide Estefani Moscat Diaz
Hyde Park
Summary
Professional and knowledgeable office clerk offering several years of experience mer service tasks Detailed and precise when entering data and assisting Hardworking and job seeker with strong organizational skills entry-level position Ready to help team achieve company goals
Resourceful Assistant Case Manager known for high productivity and efficient task completion. Possess specialized skills in client needs assessment, case planning, and resource coordination. Excel in communication, empathy, and problem-solving to support clients effectively. Committed to enhancing client well-being through proactive management and advocacy.
Overview
9
9
years of professional experience
2025
2025
years of post-secondary education
1
1
Certification
Work History
Assistant Case Manager
Ethos care
Boston
10.2024 - Current
- Provided intervention support when required, ensuring prompt response times.
- Maintained confidentiality of sensitive client information while adhering to legal requirements.
- Ensured compliance with agency policies and regulations.
- Assisted in the development of individualized service plans to address clients' specific needs.
- Collaborated with multidisciplinary teams for comprehensive client care.
- Supported Case Managers in monitoring clients' progress towards goals, adjusting plans as necessary.
- Facilitated case management processes for increased efficiency.
- Coordinated meetings between clients, service providers, and stakeholders.
- Assisted clients in navigating case management processes and resources.
Call Center/Front Desk Receptionist
Dick Health Center
Boston
11.2022 - 09.2024
- Managed multi-line phone system, directing calls to appropriate staff members.
- Greeted patients warmly and efficiently upon arrival at the health center.
- Scheduled appointments using electronic medical record systems for optimal patient flow.
- Maintained patient confidentiality while handling sensitive information daily.
- Assisted patients with completing forms and navigating health center services.
- Coordinated communication between medical staff and patients to ensure clarity.
Employee Assistance Manager
Metro By Tmobile
Amica Plain
05.2018 - 10.2020
- Distributed employee engagement surveys to identify issues.
- Coordinated technical training and personal development classes for staff members.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Coordinated schedule for the employee.
Sales Associate
My Fouque
06.2017 - 12.2017
- Adhered to company guidelines in personal appearance and rules of conduct.
- Handled scanning system, merchandising, and cash register responsibilities.
Education
Associate Of Science - human resource assasine
The English High School
Jamaica, FSome College (No Degree) - Human Resources Management
Bunker Hill Community College
Charlestown, MASkills
- Cashier
- Customer Service
- Attention to detail
- Process Payments
- Case management
- Client intake procedures
- Individualized service plans
- Multidisciplinary collaboration
- Compliance standards
- Healthcare communication
- Patient scheduling
- Confidentiality practices
- Resource coordination
- Problem solving
- Effective communication
- Team collaboration
- Conflict resolution
- Technical training
Certification
Certified as a PCA personal care assistant
Timeline
Assistant Case Manager
Ethos care
10.2024 - Current
Call Center/Front Desk Receptionist
Dick Health Center
11.2022 - 09.2024
Employee Assistance Manager
Metro By Tmobile
05.2018 - 10.2020
Sales Associate
My Fouque
06.2017 - 12.2017
Associate Of Science - human resource assasine
The English High School
Some College (No Degree) - Human Resources Management
Bunker Hill Community College