Aillen Martinez Moreta
Jamaica Plain
Summary
Dynamic Student Support Specialist with a proven track record at Neighborhood Charter School, enhancing student engagement through tailored intervention strategies and effective communication. Skilled in data collection and problem-solving, I foster positive behavior and collaboration among educators, significantly reducing behavioral incidents and improving student outcomes.
Overview
9
9
years of professional experience
Work History
Student Support Specialist
Neighborhood Charter School
Boston, MA
08.2025 - Current
- Facilitated communication between students, parents, and school staff for effective problem resolution.
- Reduced behavioral incidents by establishing a positive behavior support system in collaboration with colleagues.
- Enhanced student support by developing and implementing tailored intervention strategies.
- Provided one-on-one support to students to address individual learning needs and challenges.
- Collaborated with teachers to identify at-risk students and develop intervention plans tailored to their needs.
ABA Therapist
Crushing It ABA
Braintree, MA
08.2023 - Current
- Implemented individualized behavior intervention plans to enhance client progress and skill acquisition.
- Collaborated with interdisciplinary teams to develop and refine therapeutic strategies for diverse client needs.
- Utilized positive reinforcement strategies to promote desired behaviors in clients.
- Monitored client behavior and progress, ensuring adherence to treatment protocols and data collection standards.
- Developed engaging activities that promoted social skills and positive behavior in clients' daily routines.
Associate Prior Authorization
Tempus Unlimited
Stoughton, MA
02.2024 - 08.2025
- Coordinated prior authorization requests with healthcare providers and insurance companies to ensure timely approvals.
- Evaluated medical necessity criteria to support patient care and expedite approval processes.
- Implemented process improvements that enhanced efficiency in handling authorization requests and reduced turnaround times.
- Managed high-volume workload while maintaining accuracy in data entry and adherence to regulatory requirements.
Claims Examiner
Boston Mutual Life Insurance Company
Canton, MA
07.2022 - 02.2024
- Evaluated insurance claims for accuracy and compliance with company policies.
- Analyzed documentation to determine claim validity and appropriate coverage.
- Collaborated with internal teams to resolve discrepancies in claims processing.
- Reviewed and interpreted policy provisions to ensure correct claim adjudication.
Client Service Representative
Boston Mutual Life Insurance Company
Canton, MA
03.2017 - 07.2022
- Managed client inquiries, ensuring timely and accurate responses to enhance satisfaction.
- Assisted in resolving complex issues, collaborating with internal teams for effective solutions.
- Developed and maintained strong relationships with clients, fostering loyalty and repeat business.
- Executed follow-up communications to ensure consistency in service delivery and client engagement.
Education
Associate of Science - Criminal Justice
Bunker Hill Community College
Charlestown, MA05-2017
Skills
- Patience and composure
- Emotional support
- Verbal and nonverbal communication
- Data collection
- Time management
- Problem-solving
- Team collaboration
- Data entry
- Critical thinking
- Active listening
- Customer service
- Prior authorization process
- Insurance verification
- Authorizations
Languages
Spanish
Professional Working
Timeline
Student Support Specialist
Neighborhood Charter School
08.2025 - Current
Associate Prior Authorization
Tempus Unlimited
02.2024 - 08.2025
ABA Therapist
Crushing It ABA
08.2023 - Current
Claims Examiner
Boston Mutual Life Insurance Company
07.2022 - 02.2024
Client Service Representative
Boston Mutual Life Insurance Company
03.2017 - 07.2022
Associate of Science - Criminal Justice
Bunker Hill Community College