Aimad ARJOUNE
Customer Service Advisor
Casablanca
Summary
Experienced Customer Support Agent, with 5 years of service aiming to deliver assistance and ensure customer happiness. I have a history of efficiently resolving inquiries and concerns. I am enthusiastic, about bringing my communication skills and genuine desire to help customers to a team that prioritizes customer satisfaction.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
Customer Service Advisor
Sitel
Casablanca
11.2022 - 07.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Ensures customers receive efficient and courteous service.
- Utilizes all available information to choose the best solution and resolve customer concerns.
- Directs complex questions and problems to more senior staff level.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Technical Support Representative
Comdata
Casablanca
11.2019 - 08.2022
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Translated complex technical issues into digestible language for non-technical users.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Managed high levels of call flow and responded to technical support needs.
Responsible of Incoming Global Volunteer
Aiesec
Casablanca
02.2018 - 02.2019
- . Interviewing participants
- Attracting Exchange Participants
- Customer Support at all stages of the process; visa application, airport pick up, provide accommodation
Kid's Club Attendant (summer Job)
CAMPUS SPORT association club
Casablanca
06.2017 - 06.2018
- supervise children to ensure maximum safety.
- create activities and perform them for children.
- organize and monoterize groups of chidren
Crew Member
McDonald's
Casablanca
06.2014 - 12.2014
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Stocked shelves to organize aisles in assigned department.
- Operated cash register to ring up final bill and process various forms of payment.
Education
High School Diploma - Literature
Ouled Hriz
Had Soualem 09.2010 - 06.2013
Bachelor's Degree - French Language And Literature
University of Hassan II
Casablanca 09.2015 - 07.2019
Skills
Customer Service
undefinedAdditional Information
I served as a football referee and hold a referee certification
football referee
I officiated football matches in the Casablanca league.
Timeline
Customer Service Advisor
Sitel
11.2022 - 07.2023
Technical Support Representative
Comdata
11.2019 - 08.2022
Responsible of Incoming Global Volunteer
Aiesec
02.2018 - 02.2019
Kid's Club Attendant (summer Job)
CAMPUS SPORT association club
06.2017 - 06.2018
Bachelor's Degree - French Language And Literature
University of Hassan II
09.2015 - 07.2019
Crew Member
McDonald's
06.2014 - 12.2014
High School Diploma - Literature
Ouled Hriz
09.2010 - 06.2013
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