Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
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Zachary Barboza

Quincy

Summary

Highly motivated and detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Lead Transportation Security Officer

TSA
03.2022 - Current
  • Manually screened passengers unable to pass through metal detectors or who triggered alarms.
  • Prevent attempted fraud by validating passengers' tickets and assessing photo identification to confirm identity.
  • Demonstrates knowledge of standard operating procedures
  • Ensures OLC is completed and up to date
  • Screened over 10,000 passengers per day by verifying IDs and boarding passes
  • Conducted regular bag searches to ensure safety of flying public
  • Interacted with public to give directions, explain rules, and regulations and respond to inquiries
  • Attended daily briefings with supervisors to discuss issues with security screening processes
  • Performed pat-downs to look for unauthorized materials and weapons
  • Developed and maintained positive rapport with passengers and other airport personnel
  • Used explosive detection machines and chemical swab systems to identify potential hazards
  • Responded effectively to security incidents and provided guidance regarding security procedures

Barista Shift Lead

Starbucks
07.2017 - 01.2022
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment
  • Controlled line and crowd with quick, efficient service
  • Maintained regular and consistent attendance and punctuality

Sales Representative

Verizon Wireless
07.2016 - 06.2017
  • Initiate and close sales for a leading supplier of telecommunications solutions.
  • Sell service renewals and expand customer base within the Westford, Lexington, and Malden, MA, territories.
  • Build relationships with key decision makers and match customers with the right solutions for their needs.

Sales Representative

Dicks Sporting Goods
01.2014 - 01.2016
  • Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
  • Trained and mentored new sales representatives.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Managed customer accounts to secure customer satisfaction and repeat business
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations
  • Developed and implemented sales strategies to increase profits
  • Developed and delivered engaging sales presentations to convey product benefits

Education

Bachelor - Finance

Southern New Hampshire University
Hooksett, NH
10.2023

High School Diploma -

Westford Academy
Westford, MA
06.2015

Skills

  • Leadership
  • Inventory Management
  • Critical thinking skills
  • Process Optimization
  • Sales and Marketing
  • MS Office Proficiency
  • Expense and Revenue Analysis
  • Financial Forecasting
  • Time Management
  • Customer Service
  • Financial Statement Presentations
  • Company Valuations

Certification


  • Certified Transportation Security Officer-7/2022-Current
  • Certified OJT Coach 5/2023- Current
  • PSS certified- 6/2023- Current
  • ASL Certified- 6/2022- Current
  • Barista Trainer, Starbucks - 8/2018-2022


Awards

TSA Model officer- 2/2025

TSA Performance Recognition -10/2022, 11/2022

TSA Eagle Eye -10/2022, 11/2022 (2), 3/3023, 5/2023, 6/2023

Officer of the Month- 6/2023, 10/2024

Partner of the Quarter, Starbucks - 2/2020

Sales representative of the year, Verizon Wireless - 12/2016

Timeline

Lead Transportation Security Officer

TSA
03.2022 - Current

Barista Shift Lead

Starbucks
07.2017 - 01.2022

Sales Representative

Verizon Wireless
07.2016 - 06.2017

Sales Representative

Dicks Sporting Goods
01.2014 - 01.2016

Bachelor - Finance

Southern New Hampshire University

High School Diploma -

Westford Academy

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Zachary Barboza