Aisha Gullett
Springfield,MA
Summary
Organized Administrative Assistant, Receptionist and Sales Lead with 6 years of experience creating schedules, maintaining appointments and assisting team members with administrative tasks. Flexible and versatile professional with expertise in serving as point of contact for prospective clients, dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, customer service, and data entry. Positive and upbeat with strong relationship-building abilities.
Overview
5
5
years of professional experience
Work History
Patient Access Representative
Cooley Dickinson Health Care
10.2023 - Current
- Communicating with patients, clinicians, and location team members to discuss needs and/or concerns over the phone.
- Managed approximately 60 incoming calls, emails and faxes per day from customers.
- Managing all aspects of the scheduling process for patients and team members.
- Maintaining accurate schedules
- Timely and direct communication with patients regarding schedule changes.
- Proven ability to work independently and deliver results.
- Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
Remote Administrative Assistant - Lead Scheduler
Endless Energy
01.2022 - 01.2023
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Set schedules for 19 HVAC staff by planning and designating shifts and hours
- Handled complaints and questions, and re-directed calls to other team members.
- Answered phone calls and answered questions from potential customers.
- Coordinate Energy Auditors & Sales team calendars and transfer accurate information from leads
- Utilized CRM system to track and manage leads, keeping appointments organized.
- Scheduled and confirmed appointments and meetings for senior management team.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered
- Set appointments with salespeople and potential customers.
- Used provided call list to sort, organize and prioritize before making outbound calls to potential customers.
- Entered daily data in computer systems and documented office activities. Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Established administrative work procedures to track staff's daily tasks.
Lead Medical Office Receptionist
MedExpress Urgent Care
01.2021 - 11.2022
- Welcome all On-Site Clinic patients and visitors by greeting them with a friendly demeanor, answering inquiries and directing them through the registration process.
- Managed over 100 Calls, Fax and Walk in patients
- Answer multi-phone lines, filing, faxing, scanning documentation and completing daily patient callbacks
- Collect all insurance information, verify patient demographics, process payments, and complete phone sheets.
- Assist in opening and closing the clinic, locking and unlocking the doors, and maintaining a clean waiting area
- Improved client relations with friendly and professional in-person greetings, ensuring a positive first impression of the company.
- Streamlined office procedures for increased efficiency, maintaining accurate appointment schedules and calendars.
Sales Manager
Ulta Beauty Inc.
12.2019 - 03.2021
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Established and cultivated solid business relationships with new or existing customers.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Medical Office Receptionist
Thomas Managan OD
12.2018 - 07.2019
- Scheduling
- Greeting customers
- Book appointments
- Check insurance
- Manage inbound calls
- Filling
- Processing payments
- Sorting and sending mail
- Inventory, ordering supplies, stocking and shipment
Education
Associate - Medical Billing & Coding
Asnuntuck Community College
Enfield, CT08.2019
High School Diploma -
James Madison High School
05.2015
Skills
- Patient Check-In
- Multitasking and Organization
- Database management
- Customer Service
- HIPAA Compliance
- Appointment Scheduling
- Referral Coordination
- Medical Terminology
Timeline
Patient Access Representative
Cooley Dickinson Health Care
10.2023 - Current
Remote Administrative Assistant - Lead Scheduler
Endless Energy
01.2022 - 01.2023
Lead Medical Office Receptionist
MedExpress Urgent Care
01.2021 - 11.2022
Sales Manager
Ulta Beauty Inc.
12.2019 - 03.2021
Medical Office Receptionist
Thomas Managan OD
12.2018 - 07.2019
Associate - Medical Billing & Coding
Asnuntuck Community College
High School Diploma -
James Madison High School
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