Aisha Hughes
Quincy
Summary
Dedicated and detail-oriented professional with a proven track record in security operations, administrative support, and customer service. Skilled in access control, surveillance, and documentation with a strong focus on maintaining safety and efficiency in high-demand environments. Proficient in managing visitor logs, coordinating administrative tasks, and ensuring adherence to established protocols. Known for exceptional organizational skills, clear communication, and a customer-focused approach. Holds a BA in Anthropology/History and certifications in Security Officer Training and First Aid/CPR.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Security Officer
Windwalker Security (Emerson College)
06.2022 - 09.2024
- Enhanced customer and visitor management by accurately maintaining visitor logs using the iVisitor application, ensuring efficient check-ins and streamlined operations
- Secured premises and managed access through CCTV monitoring and Access Monitor application, contributing to a safe and organized environment
- Compiled comprehensive reports on observations, occurrences, and surveillance activities, supporting detailed documentation and operational insights
- Supported account management tasks and assisted with special projects, enhancing overall team efficiency
Security Officer
Northeast Security (Emerson College, Landmark Center)
02.2014 - 06.2022
- Implemented security policies and procedures, including managing access control with C-Cure Admin and monitoring premises via CCTV
- Maintained accurate records by documenting observations and activities, ensuring thorough and reliable reports
- Managed property access and ID distribution, consulting with tenants to assess their needs and ensure proper access and security measures
Administrative Assistant
Genzyme (Randstad Staffing)
05.2013 - 09.2013
- Streamlined administrative operations by overseeing the organization and maintenance of confidential files, enhancing document management and workflow efficiency
- Provided proactive administrative support, responding to inquiries and ensuring timely and accurate information dissemination
- Collaborated with team members to handle administrative duties, supporting overall departmental functions and service quality
Payment Advisor
First Marblehead (Adecco Staffing)
08.2012 - 12.2012
- Assisted in payment processing and account management, ensuring accurate and timely resolution of payment issues
- Provided support in handling customer inquiries and resolving payment-related concerns
- Managed documentation and maintained records related to payment processing and account status
Student Library Assistant
Brookline Public Library
12.2010 - 05.2012
- Assisted with library operations, including shelving books, assisting patrons, and managing library materials
- Helped maintain library organization and ensured a positive experience for library visitors
East Senior Provisioning Representative
Granite Telecom
01.2005 - 12.2010
- Managed provisioning tasks for telecommunication services, including order processing and customer account management
- Coordinated with internal teams and customers to ensure timely and accurate service delivery
- Developed and maintained documentation related to provisioning processes and customer interactions
Client Service Professional
H&R Block
01.2006 - 05.2008
- Provided exceptional customer service, welcoming clients and ensuring a seamless tax preparation experience.
- Scheduled appointments and managed client intake, organizing necessary documents for efficient processing.
- Performed administrative tasks, including handling inquiries and maintaining office organization.
- Supported tax professionals and promoted additional services to enhance client satisfaction.
- Excelled in multitasking and prioritization in a fast-paced environment.
Client Service Professional
H&R Block
01.2005 - 05.2005
- Delivered exceptional customer service by warmly welcoming clients and ensuring a positive experience throughout their visit.
- Scheduled appointments efficiently, coordinating client needs with tax professional availability.
- Managed client intake by gathering and organizing necessary information and documentation for tax preparation.
- Maintained office cleanliness and organization, ensuring a professional and welcoming environment.
- Performed administrative duties, including handling phone calls, managing email inquiries, and maintaining records.
- Supported tax professionals by assisting with client needs during the preparation process.
- Promoted additional H&R Block services and addressed client concerns to ensure satisfaction.
- Demonstrated multitasking and prioritization skills in a fast-paced, client-focused environment.
Education
BA - Anthropology/History
University of Massachusetts Boston
12.2016
Skills
- Proficient in security systems (CCTV, Access Monitor, C-Cure Admin)
- Strong administrative and organizational skills
- Experienced in visitor and access management
- Excellent communication and customer service abilities
- Adept at documentation and reporting
- Complex Problem-solving
- Relationship building and management
- Conflict de-escalation
- Conflict resolution techniques
- Document management
- Staff management
- Report generation
- Verbal and written communication
Certification
- Security Officer Training
- First Aid and CPR Certification
Timeline
Security Officer
Windwalker Security (Emerson College)
06.2022 - 09.2024
Security Officer
Northeast Security (Emerson College, Landmark Center)
02.2014 - 06.2022
Administrative Assistant
Genzyme (Randstad Staffing)
05.2013 - 09.2013
Payment Advisor
First Marblehead (Adecco Staffing)
08.2012 - 12.2012
Student Library Assistant
Brookline Public Library
12.2010 - 05.2012
Client Service Professional
H&R Block
01.2006 - 05.2008
Client Service Professional
H&R Block
01.2005 - 05.2005
East Senior Provisioning Representative
Granite Telecom
01.2005 - 12.2010
BA - Anthropology/History
University of Massachusetts Boston
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