Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
Accomplishments
Interests
Work break
Self-improvement blog
Personal project
Self-improvement blog
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AIT HAMOU Imane

Recruitment Consultant
Sacramento,États-Unis

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

15
15
years of professional experience
4
4
Languages

Work History

Life Insurance Agent

AXA Services Maroc
Rabat, Morocco
06.2010 - Current
  • Boosted policy sales through proactive client outreach and effective marketing strategies.
  • Collaborated with underwriters to expedite approval processes, minimizing wait times for clients seeking coverage.
  • Streamlined application process for clients, resulting in faster policy approvals and improved customer satisfaction.
  • Retained existing clientele through regular follow-ups, policy reviews, and timely adjustments based on changing circumstances or needs.
  • Leveraged industry knowledge to educate potential clients on importance of life insurance, resulting in increased policy awareness and sales conversions.
  • Assisted clients in navigating complex claims processes, ensuring timely payouts and minimal stress during difficult times.
  • Enhanced brand reputation by consistently providing exceptional customer service and fostering positive relationships with clients.
  • Established trust with prospective customers by providing accurate information about available policies and transparent pricing structures.
  • Maintained up-to-date knowledge of industry regulations, trends, and products to best serve client needs.
  • Provided exceptional customer service by addressing concerns promptly and maintaining open lines of communication.
  • Improved client retention rates by offering tailored policy recommendations that met their unique requirements and goals.
  • Consistently exceeded individual sales targets while contributing to overall team success in meeting company goals.
  • Negotiated with customers and insurance companies to secure favorable policy terms.
  • Analyzed customers' financial situations to recommend appropriate life insurance policies.
  • Explained advantages, features, and disadvantages of various policies to promote sale of plans, boosting overall satisfaction 10%.
  • Explained advantages, features, and disadvantages of various policies to promote sale of plans, boosting overall satisfaction 10%.

Technical Support Representative

Webhelp Maroc
Rabat, Morcco
01.2009 - 06.2010
  • Implemented feedback from customers to improve overall quality of support services provided by th team.
  • Assisted in streamlining internal processes, reducing call wait times and increasing overall efficiency.
  • Strengthened relationships with key clients by providing consistent high-quality service, leading to increased account retention rates.
  • Developed user-friendly guides and resources to assist customers with self-resolution of common technical issues.
  • Mentored new team members on company protocols and best practices for delivering exceptional technical support services.
  • Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing user experience.
  • Maintained high level of expertise on company products, ensuring accurate information was provided to customers at all times.
  • Contributed ideas during team meetings that led to process improvements and increased efficiencies within department.
  • Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
  • Continuously updated personal technical knowledge through participation in workshops, seminars, and self-study to better serve needs of clients.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Managed high levels of call flow and responded to ASP technical support needs.
  • Identified potential sales and cross-selling opportunities and informed supervisor.
  • Configured hardware and granted system permissions to new employees.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Configured and tested new software and hardware.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues
  • Installed and configured operating systems and applications
  • Responded to customer inquiries and provided technical assistance over phone and in person
  • Diagnosed and troubleshot hardware, software and network issues
  • Patched software and installed new versions to eliminate security problems and protect data
  • Managed over 50 customer calls per day.

Education

Bachelor of Science - Computer Science

Université Hassan 1
Settat, Morocco
05.2001 -

Skills

    Audit Support

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Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

If you really look closely, most overnight successes took a long time.
Steve Jobs

Timeline

Life Insurance Agent

AXA Services Maroc
06.2010 - Current

Technical Support Representative

Webhelp Maroc
01.2009 - 06.2010

Bachelor of Science - Computer Science

Université Hassan 1
05.2001 -

Accomplishments

  • Resolved product issue through consumer testing.
  • Achieved productivity through effectively helping with journaling.

Interests

Psycologie

Geographie

Music

Reading

Self-improvement

Neurodiversity

Inclusion

Dancing

Work break

In October 2019, I embarked on a powerful and transformative 3-month work break. At the brink of turning 30, I grappled with an identity crisis and sought a profound change. Choosing to be an au pair provided me with a unique perspective, a departure from the challenges of a maladjusted environment in Morocco. This experience served as my compass, guiding me towards alternative lifestyles and opening my mind to fresh knowledge.

💡 Reflections: Looking back, that hiatus wasn't merely a pause—it was a deliberate and impactful intervention. It empowered me to recognize and step away from a toxic environment, sparking a journey of self-discovery and reevaluation.

🚀 Impact: The October 2019 journey has significantly shaped my outlook on life, resilience, and the significance of embracing change. It's a story of personal growth, self-care, and the strength found in embracing new perspectives.

🌐 Connecting Through Stories: I share this not just as a personal narrative but as an invitation to connect. If you've traversed similar paths or have stories of your own about rediscovery, growth, and resilience, let's engage and inspire each other.

Self-improvement blog

Dedicated to empowerment and personal growth, my blog is a hub for transformative strategies, personal anecdotes, and valuable resources. I guide individuals on a journey of self-therapy, fostering unwavering confidence and triumphing over social anxiety. Delving into practical tips for self-reflection, mindfulness practices, and actionable steps, the content is designed to cultivate mental and emotional resilience. With an empathetic and empowering approach, the blog offers a supportive space for individuals navigating personal growth, emotional well-being, and holistic self-empowerment.

Personal project

I'm excited to announce my new personal project that intertwines immigration with advocating for neurodiversity. As a neurodivergent individual, I've encountered discrimination and want to leverage my journey to champion a more inclusive work environment.

My project focus is on advocacy through immigration, navigating the U.S. immigration system to establish a platform for neurodiversity advocacy. I believe this unique project will provide a blend of immigration challenges and neurodiversity advocacy, bringing diverse perspectives to the forefront.

Join me in making a global impact by influencing workplace inclusivity on an international scale. Together, we can empower neurodivergents and lead by example for a brighter, more inclusive future.

I'm seeking contributors who have expertise in U.S. immigration law, a passion for neurodiversity advocacy, or simply want to contribute to this transformative journey. Reach out if you resonate with the cause, have valuable insights, or want to be part of this intersectional initiative.

Let's take action and advocate for change!

Self-improvement blog

Dedicated to empowerment and personal growth, my blog is a hub for transformative strategies, personal anecdotes, and valuable resources. I guide individuals on a journey of self-therapy, fostering unwavering confidence and triumphing over social anxiety. Delving into practical tips for self-reflection, mindfulness practices, and actionable steps, the content is designed to cultivate mental and emotional resilience. With an empathetic and empowering approach, the blog offers a supportive space for individuals navigating personal growth, emotional well-being, and holistic self-empowerment.

AIT HAMOU ImaneRecruitment Consultant