Ajay A. Thompson
Boston
Summary
Dynamic and motivated professional with a Master’s in Management and a strong foundation in finance. Proven experience in customer service, team leadership, and event management, with a demonstrated ability to manage budgets, streamline operations, and foster strong relationships with stakeholders. Adept at problem-solving, handling high-volume workloads, and driving organizational success. Seeking to leverage skills in finance, management, or customer relations roles.
Overview
5
5
years of professional experience
Work History
Cashier
Commonwealth Financial Network
09.2022 - 12.2024
- Managed 80+ payment-related cases daily, improving accuracy and reducing processing errors.
- Established and maintained standing payment instructions (EFTs, checks, journals, wires—domestic & international).
- Resolved failed transactions with precision and timeliness, ensuring client satisfaction.
- Delivered exceptional service to the Service Center and financial advisors, supporting seamless money movement operations.
Sports Center Front Desk Aide
University of Maine at Fort Kent
09.2019 - 01.2021
- Developed and launched a first-year student success program to support student transitions.
- Provided consultation to the Dean of Students on recruitment-focused initiatives.
- Handled financial transactions and managed front-desk operations with efficiency.
Education
Master of Science - Management
Union Commonwealth University
Barbourville, KY05.2025
Bachelor of Science - Business Management, Concentration in Finance
University of Maine at Fort Kent
Fort Kent, ME05.2022
Skills
- Team Leadership & Staff Development
- Customer Relationship Management (CRM)
- Budget & Event Management
- Strategic Planning & Problem Solving
- Microsoft Office Suite (Excel, Word, PowerPoint, Teams)
- Financial Systems: ICP, FIBSI, Wealthscape, BOS Case Manager, Avaya Agent, Snagit, Power PDF Advance
Timeline
Cashier
Commonwealth Financial Network
09.2022 - 12.2024
Sports Center Front Desk Aide
University of Maine at Fort Kent
09.2019 - 01.2021
Bachelor of Science - Business Management, Concentration in Finance
University of Maine at Fort Kent
Master of Science - Management
Union Commonwealth University
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