Ajay Rivera
New Bedford
Summary
Dynamic manager with a proven track record at JC Penney Stores, excelling in operations management and staff training. Enhanced team performance through innovative training programs and optimized inventory systems, achieving significant sales growth. Skilled in data analysis and customer service, adept at resolving escalated issues to ensure exceptional shopping experiences.
Overview
3
3
years of professional experience
Work History
Manager
JC Penney Stores
10.2022 - Current
- Oversaw daily operations, ensuring efficient workflow and adherence to company policies.
- Developed training programs for staff, enhancing team performance and service quality.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Analyzed sales data to identify trends, driving strategic decisions for product placement.
- Oversaw daily store operations, supervised and trained staff, ensured excellent customer service, handled escalated customer concerns, managed inventory and cash controls, and enforced company policies to meet sales and performance goals.
Education
Bachelor of Science - Business Management
Bristol Community College
Fall River, MASkills
- Daily operations management
- Staff training development
- Inventory management systems
- Sales data analysis
- Customer service
- Store operations management
- Handling customer complaints
- Sales goals achievements
- Cash handling
- Time management
Timeline
Manager
JC Penney Stores
10.2022 - Current
Bachelor of Science - Business Management
Bristol Community College