AJI KUMBA FAYE
Dorchester
Summary
Graduate student in Security and Resilience Studies with a background in International Relations, Gender Studies, and Sociology. Over four years of experience in customer-facing, administrative, and community-oriented roles. Proven ability to communicate across diverse populations, manage high-volume responsibilities, and contribute to civic engagement, advocacy, and organizational initiatives.
Overview
7
7
years of professional experience
Work History
Patient Service Representative
MIT Health
Cambridge
01.2024 - Current
- Consistently manage 60 to 70 daily calls.
- Proficient in scheduling various types of visits (short visits, well-care, nursing visits).
- Provide excellent customer service, ensuring a positive patient experience.
- Excel in verifying patient eligibility.
Co-Founder
Motherland Foundation
07.2020 - 09.2023
- Coordinated meetings and supported organizational strategy.
- Led fundraising efforts and established long-term goals for community initiatives.
OMSA Achievement Mentor
Ohio Wesleyan University
10.2022 - 04.2023
- Mentored first-year students and supported academic and social transitions.
Personal Care Attendant
Willow Brook
09.2021 - 01.2023
- Provided daily care assistance including feeding and hygiene.
- Trained new staff on facility protocol and communication systems.
Bridge Mentor
OMSA Summer Bridge Program
07.2021 - 08.2022
- Helped incoming students connect with campus resources and build community.
Sales Associate
H&M
05.2019 - 10.2020
- Delivered professional customer service and supported store merchandising.
Education
M.S. - Security and Resilience Studies
Northeastern University
Boston, MA12.2025
B.A. - International Relations and Gender Studies, Sociology
Ohio Wesleyan University
Delaware, OH05.2023
Skills
- Project management
- Customer service
- Event coordination
- Community outreach
- Mentoring students
- Conflict resolution
Websites
Volunteer Experience
- Mayor Michelle Wu Campaign, Boston, MA, Volunteer, 07/01/25, 10/01/25, Supported canvassing, voter outreach, and event operations.
- Municipal Elections, Boston, MA, Poll Worker, 09/01/25, 10/01/25, Managed voter check-in, ballot distribution, and polling operations.
Languages
- Wolof
- Mandinka
- English
Leadership And Campus Involvement
- DEI Council, Intern, 09/01/21, 05/01/22
- WCSA, Public Relations Committee, 08/01/21, 05/01/22
- Black Student Union, Historian, 01/01/22, 12/01/22
- Spanish Club, Member, 10/01/22, 05/01/22
Timeline
Patient Service Representative
MIT Health
01.2024 - Current
OMSA Achievement Mentor
Ohio Wesleyan University
10.2022 - 04.2023
Personal Care Attendant
Willow Brook
09.2021 - 01.2023
Bridge Mentor
OMSA Summer Bridge Program
07.2021 - 08.2022
Co-Founder
Motherland Foundation
07.2020 - 09.2023
Sales Associate
H&M
05.2019 - 10.2020
M.S. - Security and Resilience Studies
Northeastern University
B.A. - International Relations and Gender Studies, Sociology
Ohio Wesleyan University