Ajla Sipcic
Lynnfield
Summary
Organized Dental Office Manager ( certified/registered dental assistant) known for productive and efficient task completion. Excel in patient relations, office administration, and financial management to ensure smooth dental office operations. Bring top soft skills including communication, problem-solving, and adaptability to every aspect of the role, ensuring effective team leadership and exceptional patient service.
Overview
25
25
years of professional experience
1997
1997
years of post-secondary education
1
1
Certification
Work History
Dental office managers
Osorio Dental Group
Boston
04.2000 - Current
- Managed daily operations of dental office to ensure smooth workflow.
- Coordinated patient scheduling and appointment reminders for efficient service.
- Supervised and trained office staff to enhance team performance.
- Monitored inventory of dental supplies to maintain adequate stock levels.
- Streamlined billing processes and managed insurance claims for accuracy.
- Maintained compliance with health regulations and safety standards in the office.
- Scheduled patient appointments and effectively handled cancellations and last-minute adjustments.
- Managed all front desk operations, including phone calls and customer service inquiries.
- Maintained patient records, scheduled appointments, and handled billing inquiries.
- Coordinated with dental providers regarding patient care and scheduling needs.
- Assisted in training new employees on office policies and procedures related to dental services.
- Prepared monthly reports summarizing activity within the dental practice for review by senior management.
- Maintained and evaluated clinic budgets, general ledger and billing systems.
- Responded to patient queries and concerns to resolve issues in accordance with company policies and procedures, healthcare regulations and dental board standards.
Education
High School “ Sestara Milosrdnica “
Mostar, BIHSkills
- Patient scheduling
- Insurance claims management
- Office compliance monitoring
- Staff supervision
- Dental assisting / lab technician
- Billing process streamlining
- Scheduling coordination
- Customer relations
- Dental software
- Billing and coding
Languages
English
Full Professional
Croatian
Native/ Bilingual
Certification
- CDA
- X-rays
Timeline
Dental office managers
Osorio Dental Group
04.2000 - Current
High School “ Sestara Milosrdnica “