Ajmacia Markland-McQueen
West Roxbury
Summary
Dedicated clinical support professional with extensive experience in patient advocacy, interdisciplinary collaboration, and navigating complex healthcare systems. Skilled in facilitating communication between providers and patients, managing benefits and leave processes, and supporting clients through challenging circumstances. Seeking to leverage these strengths and my commitment to holistic, client-centered care in a social work role, where I can continue to empower individuals and families, advocate for equitable access to resources, and contribute to positive outcomes within diverse communities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administrative Support Specialist II (Clinical)
Dana-Farber Cancer Institut, Sarcoma Center
BOSTON
09.2021 - Current
- Managed FMLA, disability, and leave paperwork, collaborating with nursing staff and Release of Information (ROI) teams for timely processing.
- Facilitated communication between physicians and patients, addressing clinical questions and concerns while resolving or escalating issues.
- Managed complex molecular cases by monitoring required specimens for testing and facilitating coordination and communication among multiple agencies and departments.
- Collaborated with leadership to identify delayed processes and contributed to discussions for institutional improvements.
- Helped clients and families navigate healthcare and social service systems, supporting their access to vital resources and services.
- Contributed to the coordination and follow-up of third-party medical testing referrals, facilitating communication among care teams, clients, and external providers.
- Supported process improvement efforts for paperwork and benefits, enhancing client access and reducing delays.
- Prepared advocacy letters and appeals for insurance, housing, and leave requests to assist clients.
Personal Care Assistant (PCA)
Tempus, Unlimited, Inc.
Boston
10.2017 - 12.2022
- Monitored client health status and reported changes to healthcare providers for care plan adjustments.
- Assisted clients with daily living activities while addressing psychosocial needs in home settings.
- Provided guidance on health management and safety practices to clients and families.
- Ensured patient safety by monitoring environments and responding promptly to emergencies.
- Delivered emotional support by engaging clients in meaningful conversations and attentive listening.
- Communicated effectively with clients to comprehend their needs and preferences.
- Trained and oriented new caregivers by sharing best practices in person-centered care to ensure high-quality support.
Facilities Administrative Assistant
Cengage Learning Inc.
Boston
09.2019 - 05.2021
- Implemented process improvements and digital tools to streamline administrative systems, improving access to resources.
- Coordinated community-building events and shared information with staff to enhance team communication and engagement.
- Facilitated organizational initiatives promoting environmental responsibility and well-being, contributing to a culture of sustainability.
Education
Bachelor of Arts - Social Work
UMass Global
Boston, MA05-2027
Bachelor of Arts - Psychology
Quincy College
Quincy, MA08-2023
Skills
- Case management
- Healthcare navigation
- Client advocacy
- Trauma-Informed Care Training
- Project Management
- Process improvement
- Epic
- SharePoint
- Cross-functional collaboration
- Problem resolution
- Effective communication
Certification
Project Management - Allison, CPD Certified
Timeline
Administrative Support Specialist II (Clinical)
Dana-Farber Cancer Institut, Sarcoma Center
09.2021 - Current
Facilities Administrative Assistant
Cengage Learning Inc.
09.2019 - 05.2021
Personal Care Assistant (PCA)
Tempus, Unlimited, Inc.
10.2017 - 12.2022
Bachelor of Arts - Social Work
UMass Global
Bachelor of Arts - Psychology
Quincy College