A'Kala Chaires
Springfield,MA
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
8
8
years of professional experience
Work History
HR Coordinator / Recruiter
I'm Here! Home Care
12.2023 - Current
- Led full-cycle remote recruitment for in-home care staff across the Austin metro area, reducing time-to-fill by 40% through strategic sourcing, targeted outreach, and virtual interviewing.
- Designed and facilitated virtual orientation sessions, ensuring 100% compliance with caregiving standards and improving new hire preparedness by 30%.
- Provided ongoing HR support to remote field staff, advising on policies, performance, and conflict resolution, increasing team satisfaction by 25%.
- Coordinated scheduling, payroll, and billing operations remotely, enhancing workflow accuracy by 35% and reducing payroll discrepancies by 50%.
- Maintained digital employee records and developed staffing/engagement reports to support data-informed decision-making.
- Acted as payroll liaison, resolving compensation issues and ensuring timely, policy-aligned payments.
- Implemented remote employee recognition programs, including Employee of the Month and virtual development incentives, boosting engagement by 20%.
- Supported leadership in resolving HR concerns and disciplinary actions, decreasing case resolution time by 40%.
- Oversaw vendor coordination and financial processes, ensuring 100% timely invoice approvals and payments.
- Managed office logistics remotely, including inventory oversight, supply procurement, and vendor service coordination, reducing supply costs by 15%.
Copy Editor
Freelance
08.2018 - Current
- Edited 5 full-length books, refining grammar, structure, and coherence while preserving the author's voice.
- Expanded content as needed and restructured sections for improved readability and flow.
- Ensured proper formatting, corrected layout issues, and added page numbers when necessary.
- Met strict deadlines while maintaining clear, consistent client communication.
- Strengthened content quality, increasing readability and engagement by 20%.
- Developed reference materials and process improvements, streamlining editing efficiency by 40%.
Personal Assistant
Harriett's Bookshop
03.2023 - 09.2023
- Improved daily operations by 75%, optimized scheduling, and coordinated 15+ events (proposals, book clubs, private parties), managing vendors and supplies.
- Handled all email inquiries, book orders, vendor opportunities, and partnerships. Took meeting dictations and shared key updates.
- Executed 80% of large-scale orders, ensuring timely delivery and customized billing. Verified order forms, sourced replacements, and processed invoices 90% faster.
- Managed inventory, securing out-of-stock books from 20+ distributors to expand offerings. Audited all invoices for accuracy and deadlines.
- Created and managed weekly staff schedules, coordinated shift changes, and ensured proper coverage for daily operations.
- Arranged all travel, including flights, lodging, and appointments. Represented leadership in meetings and relayed key takeaways.
- Led the Philadelphia Airport book display, overseeing contracts and payments. Coordinated 30+ book orders for the citywide 'Cookbooks and Convos' event.
Youth Advocate & Outreach Coordinator
Alianza
08.2018 - 06.2019
- Conducted onboarding training for 15+ new hires, reducing their time to full productivity by 20%.
- Supervised and supported new hires through 25+ initial client appointments and 50+ first phone calls, ensuring a 98% accuracy rate in client interactions.
- Answered resource inquiries and greeted walk-in clients, contributing to a 95% client satisfaction rate during intake.
- Created and led 15+ training sessions for educators, school staff, and community programs; developed a high school curriculum on teen dating violence and an abuse prevention training series, increasing awareness among youth and staff by 40%.
- Coordinated with police departments and legal teams in Holyoke and Springfield, resulting in a 30% increase in successful protective measures for clients.
- Assisted 50+ clients with securing housing, employment, financial support, and emergency supplies, improving overall client stability by 35%.
- Managed shelter and emergency hotel placements, placing 50+ clients nationwide and expanding access to immediate housing by 40%.
- Organized 30+ outreach events, distributing materials and building community partnerships, increasing engagement by 25%.
- Led holiday donation drives and Secret Santa efforts, fulfilling 100% of client gift and supply needs through in-kind support.
- Facilitated Abuse 101 courses as part of client recovery plans and served as intake support, ensuring 100% completion of client onboarding and documentation.
- Managed social media outreach, developed public donation wish lists, and promoted events—boosting online engagement and community donations by 45%.
Office Assistant
MassHire
06.2017 - 06.2018
- Organized 10+ hiring events, including youth job fairs and casino recruitment, leading to a 30% increase in job placements.
- Conducted new hire training for interns, improving onboarding efficiency by 25%.
- Prepared clients for employment by editing resumes, writing cover letters, and conducting interview coaching, contributing to a 40% improvement in job interview success rates.
- Matched job seekers with employers based on skills and job descriptions, resulting in a 20% increase in employer satisfaction.
- Answered phones, scheduled meetings, and responded to emails, maintaining a 95% response rate to inquiries.
- Implemented a new office organization system, overhauling outdated files and reducing retrieval time by 50%.
- Assisted clients with filling out applications, ensuring 100% accuracy in submissions.
- Managed intake at hiring events, ensuring all attendees were registered with the job center, increasing membership by 35%.
- Oversaw casino job fair logistics, directing applicant flow and reducing wait times by 45%, while successfully coordinating the second hiring round.
Education
Bachelors of Arts - Educational Studies
Trinity College
Hartford, CTSkills
- Strategic Planning Scheduling & Calendar Management
- Cross-Functional Collaboration
- Process Improvement
- People-Centered Skills
- Client Engagement
- Conflict Resolution
- Verbal & Written Communication
- Cultural Competency
- Retention Strategies
- Customer service
- Data entry
- Complaint handling
Websites
Timeline
HR Coordinator / Recruiter
I'm Here! Home Care
12.2023 - Current
Personal Assistant
Harriett's Bookshop
03.2023 - 09.2023
Copy Editor
Freelance
08.2018 - Current
Youth Advocate & Outreach Coordinator
Alianza
08.2018 - 06.2019
Office Assistant
MassHire
06.2017 - 06.2018
Bachelors of Arts - Educational Studies
Trinity College
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