Akram Babali
Watertown,MA
Summary
Proven leader and trilingual communicator, adept in customer service and money handling, with a track record of fostering team growth and enhancing customer satisfaction at various positions. Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality.
Overview
10
10
years of professional experience
Work History
Assistant Manager
PRB Boulangerie
06.2023 - 01.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
Barista Supervisor
Praline Bakery
05.2019 - 06.2023
- Managed cash handling processes with accuracy, maintaining proper accountability for daily transactions.
- Enhanced customer satisfaction by efficiently managing and delegating tasks to barista team members.
- Contributed to an increase in repeat business by consistently delivering exceptional customer service experiences.
- Addressed customer concerns promptly and professionally, resolving issues while maintaining high levels of satisfaction among patrons.
- Provided comprehensive training on coffee preparation techniques, ensuring all staff were knowledgeable in delivering exceptional products.
Car Cleaner
Newton Limo Company
06.2015 - 08.2018
- Contributed to the overall success of the team by actively participating in training sessions and sharing best practices with colleagues.
- Ensured quality control by inspecting finished vehicles for cleanliness, addressing any missed areas or issues before releasing to the customer.
- Managed time effectively to complete assigned tasks quickly while maintaining high-quality results for each vehicle cleaned.
Education
High School Diploma -
Watertown High
Watertown, MA06-2018
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Customer relations
- Staff training and development
- Adaptability and flexibility
- Recruitment and hiring
- Trilingual; English, Spanish, and French
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 12 staff members.
Languages
English
Native or Bilingual
French
Native or Bilingual
Spanish
Full Professional
Timeline
Assistant Manager
PRB Boulangerie
06.2023 - 01.2025
Barista Supervisor
Praline Bakery
05.2019 - 06.2023
Car Cleaner
Newton Limo Company
06.2015 - 08.2018
High School Diploma -
Watertown High
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