Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Alana Cabral

Fall River,MA

Summary

Dynamic professional with a proven track record at CVS Healthcare, excelling in team leadership and customer service. Skilled in employee coaching and strategic planning, I enhanced operational efficiency and boosted customer satisfaction through effective communication and problem resolution. Recognized for fostering a motivated team environment and achieving high performance standards.

Knowledgeable customer service representative, with proven track record in overseeing training programs and enhancing team capabilities. Leveraged effective communication and leadership skills to foster collaborative environments and drive performance improvements. Demonstrated expertise in employee development and problem-solving to ensure operational excellence.

Training professional with solid background in mentoring and guiding teams toward achieving organizational goals. Known for fostering collaborative environment and consistently delivering results. Reliable and adaptable, with strong leadership and communication skills to navigate changing needs and ensure team success.

Experienced with employee development, focusing on enhancing team performance and skillsets. Utilizes effective leadership and communication to drive collaborative efforts and achieve training objectives. Track record of problem-solving and operational excellence in dynamic environments.

Professional with strong leadership capabilities and proven record in team management. Skilled in developing and implementing training programs, ensuring efficiency and high performance. Known for adaptability and fostering collaboration to meet organizational goals. Expertise in conflict resolution, problem-solving, and maintaining high standards in dynamic environment.

Responsible Supervisor Trainee with [Number] years of comprehensive experience assisting in setting and analyzing goals, projecting sales performances and promoting cooperation from team members. Logical and decisive individual committed to learning business operations and staff functions. Strong communicator recognized by management for excellent progress in training.

Ambitious Supervisor Trainee prepares for future supervisory responsibilities by completing basic operations and management skills training while learning about key aspects of business. Demonstrates strong service quality ethic through personal example and thorough understanding of role in meeting or exceeding customer expectations. Consistently leverages management systems and other technologies to analyze productivity levels and recommend changes.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

15
15
years of professional experience

Work History

Supervisor in Training

CVS Healthcare
02.2025 - 04.2025
  • Achieved operational excellence through consistent monitoring and evaluation of team performance.
  • Increased customer satisfaction with effective communication and timely resolution of issues.
  • Established clear expectations for team members, leading to increased accountability and better overall performance.
  • Improved safety standards by conducting thorough inspections and enforcing strict compliance with regulations.
  • Boosted team morale with regular recognition of outstanding contributions and accomplishments.

Shift Runner

Papa John's Pizza
03.2023 - 01.2024
  • Managed employee breaks efficiently to prevent disruptions in workflow or delays in service delivery to customers.
  • Facilitated smooth shift transitions by thoroughly communicating key information to incoming Shift Runners during handovers.
  • Resolved customer issues quickly and professionally, ensuring high levels of customer satisfaction.
  • Conducted weekly meetings with staff members to address concerns or challenges faced during shifts while sharing updates from management.
  • Managed cash flow during shifts to ensure accurate transactions while minimizing discrepancies or losses.
  • Boosted employee morale with regular recognition, rewards for exceptional work, and constructive feedback sessions.
  • Streamlined communication between team members for better coordination and improved overall shift performance.
  • Received commendation from management for consistently meeting or exceeding shift targets and maintaining high-quality service standards.
  • Achieved consistent on-time task completion by managing staff schedules effectively.

Customer Service Cashier

Papa John's Pizza
03.2010 - 05.2014
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints and maintained clean and tidy checkout area.

Education

GED -

Ser Jobs
Ser Jobs
03-2025

Skills

  • Employee coaching
  • Industry expertise
  • Motivation techniques
  • Staff development
  • Team leadership

Accomplishments

  • Resolved product issue through consumer testing.
  • Supervised team of 12 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Timeline

Supervisor in Training

CVS Healthcare
02.2025 - 04.2025

Shift Runner

Papa John's Pizza
03.2023 - 01.2024

Customer Service Cashier

Papa John's Pizza
03.2010 - 05.2014

GED -

Ser Jobs
Alana Cabral