Alana Gurney
Lakeville
Summary
Dynamic professional with extensive experience in the hospitality industry. Skilled in team management and bookkeeping, with a focus on streamlining operations and improving service quality. Ready to leverage expertise to enhance customer experiences and operational efficiency.
Overview
9
9
years of professional experience
Work History
Administrative Coordinator
Lakeville Mixed Martial Arts
Lakeville, MA
03.2025 - Current
- Coordinated scheduling and logistics for classes and events
- Managed 200+ member communications, enhancing engagement and retention strategies.
- Assisted in budgeting and financial tracking
- Answered phone calls and responded to inquiries from customers and vendors
Restaurant Manager
Jimmy K's Diner
Haverhill, MA
09.2021 - Current
- Effectively communicated the front of house with the back of house
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while in busy environment
- Worked well in a team setting, providing support and guidance.
Youth Martial Arts Coach
Lakeville Mixed Martial Arts
Lakeville, MA
02.2022 - Current
- Developed training programs enhancing athletic performance and skill development.
- Mentored students in techniques, promoting discipline and sportsmanship.
- Boosted player confidence through personalized training sessions and continuous feedback.
- Organized competitive classes fostering community engagement and team spirit.
- Collaborated with colleagues to refine curriculum focusing on martial arts fundamentals.
Restaurant Server
The Morning Buzz Cafe
Amesbury, MA
03.2026 - Current
- Provided exceptional customer service, ensuring satisfaction and repeat business.
- Managed multiple tables efficiently while maintaining high-quality service standards.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Cultivated warm relationships with regular customers.
Restaurant Hostess
Jimmy K's Diner
Haverhill, MA
09.2017 - 09.2021
- Greeted and seated guests promptly to enhance customer experience.
- Managed reservation system to optimize seating arrangements during peak hours.
- Collaborated with wait staff to ensure timely service and guest satisfaction.
- Trained new hostesses on operational procedures and customer service standards.
Education
High School Diploma -
Apponequet Regional High School
Lakeville06-2026
Skills
- Customer satisfaction
- Organization
- Team management
- Data entry
- Event planning
- Strong multitasking
- Bookkeeping
- Microsoft softwares
Languages
Spanish
Limited Working
Timeline
Restaurant Server
The Morning Buzz Cafe
03.2026 - Current
Administrative Coordinator
Lakeville Mixed Martial Arts
03.2025 - Current
Youth Martial Arts Coach
Lakeville Mixed Martial Arts
02.2022 - Current
Restaurant Manager
Jimmy K's Diner
09.2021 - Current
Restaurant Hostess
Jimmy K's Diner
09.2017 - 09.2021
High School Diploma -
Apponequet Regional High School