Alandra Garcia
Boston
Summary
Customer-focused professional with experience in high-volume service environments. Skilled in managing multiple tasks and delivering effective solutions while maintaining professionalism under pressure. Seeking a growth-oriented position that offers increased responsibilities and earning potential.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Patient Access Coordinator
Neighborhood Healthcare
Boston
12.2025 - Current
- Coordinated patient intake and registration processes by verifying identity, updating demographics, and ensuring accurate insurance eligibility and coverage to facilitate seamless access to care
- Manage high-volume scheduling operations, including new appointments, rescheduling, cancellations, and same-day bookings to optimize clinic efficiency
- Acted as the primary point of contact for patients by handling inbound calls, resolving concerns, and providing clear guidance on services and appointment logistics.
- Maintained accurate patient records within electronic systems to support continuity of care and ensure compliance with healthcare standards, contributing to overall patient safety
- Collaborate with clinical staff to ensure smooth patient flow and timely service delivery in a fast-paced healthcare environment
Seasonal Greeter
Enterprise Rent-A-Car
Boston
05.2025 - 09.2025
- Delivered high-quality customer service in a fast-paced airport environment, assisting a high volume of customers daily
- Directed customers efficiently to rental services, improving traffic flow and reducing wait times
- Communicated clearly and professionally to answer questions and enhance overall customer experience
- Maintained a positive and professional presence while managing multiple customer interactions simultaneously
Retail Sales Associate
Marshalls Department Store
Boston
12.2022 - 10.2024
- Delivered customer-focused service by assisting with product selection and resolving inquiries to enhance shopping experience
- Executed transactions accurately and efficiently in high-traffic environments to support customer flow
- Organized store by restocking merchandise and keeping sales floor clean and accessible for customers
- Demonstrated reliability and strong work ethic through consistent performance in a fast-paced setting
Education
Some College (No Degree) - Nursing Practice
Northeastern University
Boston, MASkills
- Patient registration
- Insurance verification
- Electronic health records
- Patient intake
- Scheduling management
- Customer service
- Spanish fluency
- Effective communication
- Flexible schedule
Languages
Spanish
Full Professional
English
Full Professional
Certification
- CPR Certification - In progress
Timeline
Patient Access Coordinator
Neighborhood Healthcare
12.2025 - Current
Seasonal Greeter
Enterprise Rent-A-Car
05.2025 - 09.2025
Retail Sales Associate
Marshalls Department Store
12.2022 - 10.2024
Some College (No Degree) - Nursing Practice
Northeastern University