Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ALANI CHASE

Springfield

Summary

Motivated and compassionate healthcare support professional with hands-on experience in hospital settings and customer-facing roles. Strong communicator with a background in patient access, emergency room assistance, and front desk operations. Quick learner with strong adaptability, organizational abilities, and a calm, supportive presence in high-pressure environments.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Patient Access Representative

Mercy Medical Center
Springfield
01.2022 - Current
  • Performs accurate patient pre-registrations, registrations, and admissions
  • Verifies insurance requirements and reviews benefits information with patients
  • Ensures accuracy of demographic, financial, and advanced directive data
  • Collects non-covered fees and explains financial obligations to patients

Operations Associate

Baystate Health Children’s Hospital
Springfield
12.2023 - 08.2024
  • Managed bed tracking and coordinated patient ADTs with hospital staff
  • Greeted patients/families and organized medical records and documentation
  • Arranged patient transport from the Emergency Department

ER Assistant

Baystate Health Children’s Hospital
Springfield
07.2023 - 01.2024
  • Assisted with direct patient care under RN supervision
  • Transported patients and supported behavioral health observation
  • Restocked medical supplies and maintained unit orderliness
  • Provided crisis intervention using active listening and de-escalation techniques

Retail Clerk/Customer Service

The Beaver Lodge
Springfield
09.2020 - 06.2023
  • Processed transactions, operated POS systems, and handled end-of-day deposits
  • Delivered exceptional customer service and resolved customer concerns
  • Generated new ideas to enhance the retail experience

Education

Associate of Science - Foundations of Health

Holyoke Community College
Holyoke, MA
01-2025

High School Diploma -

Putnam Vocational Technical High School
Springfield, MA
06.2023

Skills

  • Patient Access & Medical Reception
  • Hospital & Emergency Room Experience
  • De-escalation & Crisis Intervention Techniques
  • Insurance Verification & Pre-Registration
  • Data Entry & File Management
  • Microsoft Word & PowerPoint
  • Customer Service & Communication
  • Office Administration

Certification

  • BLS Certification, 07/23, 07/25
  • CPR Certification, 07/23, 07/25

Timeline

Operations Associate

Baystate Health Children’s Hospital
12.2023 - 08.2024

ER Assistant

Baystate Health Children’s Hospital
07.2023 - 01.2024

Patient Access Representative

Mercy Medical Center
01.2022 - Current

Retail Clerk/Customer Service

The Beaver Lodge
09.2020 - 06.2023

Associate of Science - Foundations of Health

Holyoke Community College

High School Diploma -

Putnam Vocational Technical High School

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