Alanna Gobindass
Boston
Summary
- I'm a reliable team player who brings attention to detail and time management abilities to successfully multitask in fast-paced environments.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
11
11
years of professional experience
Work History
Dietary Aide/Coordinator Assistant
New England Baptist Hospital
09.2020 - Current
- Improved patient satisfaction by providing high-quality meals tailored to their dietary needs and preferences.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Collaborating with healthcare professionals to develop individualized meal plans based on patient needs, resulting in better health outcomes.
- Providing exceptional customer service to patients and their families, addressing concerns and answering questions about dietary guidelines and restrictions.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Following safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Reducing call wait times for improved client experience through effective call handling techniques.
- Utilized strong communication skills to guide patients through complex issues, ensuring their understanding and satisfaction.
- Assisting in training new hires, sharing knowledge gained from personal experience within the role and promoting teamwork amongst colleagues.
- I've achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Supervisor
Laderach
01.2022 - 05.2023
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Imported Switerzerland chocolate 2x weekly
- providing high-quialty chocolate
Security Officer/Site Supervisor
Internal Security Associates
04.2019 - 10.2022
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintaining a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Managing access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Conducting thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Investigating suspicious activities and persons to maintain security of premises.
- Reduced instances of theft and vandalism on client properties by providing expert analysis and recommendations on CCTV placement.
- Maintained close liaison with control rooms, police personnel and CCTV partners in relation to incidents.
- Investigated prior incidents on CCTV to prepare reports for local authorities.
Supervisor/Operations Supervisor
CVS Pharmacy
07.2018 - 01.2021
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Loss Preventions, Cash weekly analysis reports, Inventory Store Audits Reports.
- Assisting with auditing cash drawers and safe deposits, ensuring accuracy and compliance with company standards.
- Providing task for each employee on each shift provided.
- Improving customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhancing team productivity through regular coaching, feedback, and performance evaluations.
Receptionist/Concierge
Courtyard Marriott
12.2016 - 08.2020
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Cultivating positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Confirmed appointments or residencies, communicating with clients for saftey purposes, and updating client records.
- Greeting incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Maintained visitor log for entering and leaving facility for security purposes.
Dispatcher
Encore Boston Harbor
11.2017 - 03.2019
- Improved response times by efficiently prioritizing and dispatching emergency calls.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborating with fellow dispatchers to maintain a seamless workflow during shift changes in the casino
- Facilitating smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Promoting teamwork among colleagues by proactively assisting others when needed.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
Cook/Supervisor
Whole Foods Market Inc
04.2015 - 09.2017
- Enhanced kitchen efficiency by streamlining cooking processes and implementing time-saving techniques.
- Reduced food waste by carefully monitoring inventory levels and implementing proper storage practices.
- Improved staff productivity by providing clear instructions, guidance, and constructive feedback on their performance.
- Ensured consistent food quality with strict adherence to recipes, portion control, and presentation standards.
- Trained new hires in proper cooking techniques, equipment usage, and safety protocols, increasing overall team proficiency.
- Maintained a clean and hygienic kitchen environment through regular cleaning schedules and strict sanitation policies.
- Exceeding health inspection standards consistently by maintaining a stringent focus on cleanliness and sanitation practices throughout the kitchen space.
- Monitoring food inventory and supplies to prevent waste.
- Monitoring food preparation, production, and plating for quality control.
- Directing food preparation and cooking activities to meet health and safety standards.
Quick Service Food Server
Pam's Snacks
09.2012 - 07.2015
- Family Business of 32 Years inside of Ruggles MBTA Station.
- Enhanced customer satisfaction by providing efficient and friendly service at the counter and drivethru.
- Assisted in maintaining a clean and organized work environment for optimal food preparation and service.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Streamlined order processing with accurate cash handling, ensuring quick transactions for customers.
- Promoted a positive work atmosphere through effective communication with fellow team members.
- Checked equipment for proper temperatures to keep food safe for consumption.
Youth Organizer
Teen Empowerment Inc
09.2012 - 06.2013
- Improved youth engagement by organizing and facilitating community events tailored to their interests.
- Established partnerships with local businesses and organizations for collaboration on youth-focused initiatives.
- Developed and implemented a successful mentorship program, connecting experienced professionals with young adults seeking guidance in their career paths.
- Increased volunteer participation by creating opportunities for teens to give back to their community and develop valuable skills.
- Creating safe spaces for open dialogue among youths, fostering an environment conducive to personal growth and development.
- Assisted young people in identifying their strengths and passions, guiding them toward meaningful career paths aligned with their goals and interests.
Education
GED -
Boston Day And Evening Academy Charter School
Boston, MA06.2016
Skills
- Cooking
- Food Handling Safety
- Meal Planning
- Customer Service
- Team Collaboration
- Food Preparation
- Issue Resolution
- Problem-Solving
- Scheduling and Planning
- Nutrition
- Time Management
- Flexible Schedule
- Cleaning and Sanitizing
- Relationship Building
- Inventory management
- Multitasking abilities
- Conflict resolution
- Operations Management
Timeline
Supervisor
Laderach
01.2022 - 05.2023
Dietary Aide/Coordinator Assistant
New England Baptist Hospital
09.2020 - Current
Security Officer/Site Supervisor
Internal Security Associates
04.2019 - 10.2022
Supervisor/Operations Supervisor
CVS Pharmacy
07.2018 - 01.2021
Dispatcher
Encore Boston Harbor
11.2017 - 03.2019
Receptionist/Concierge
Courtyard Marriott
12.2016 - 08.2020
Cook/Supervisor
Whole Foods Market Inc
04.2015 - 09.2017
Quick Service Food Server
Pam's Snacks
09.2012 - 07.2015
Youth Organizer
Teen Empowerment Inc
09.2012 - 06.2013
GED -
Boston Day And Evening Academy Charter School
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