Alanna Bannister

• Identified and resolved problems through root cause analysis and research.
• Validated results and performed quality assurance to assess accuracy of data.
• Conducted workplace compliance training to reduce liability risks and operate effectively.
• Cultivated relationships with industry leaders and within company to share tips and information.
• Educated staff on organizational mission and goals to help employees achieve success.
• Helped meet changing demands by recommending improvements to business systems or procedures.

• Analyzed and evaluated existing compensation and benefits programs and recommended improvements.
• Researched and analyzed wage, salary and other industry trends.
• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Minimized recurring call rates for the department with first time call resolution

• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Took payment information and other pertinent information such as addresses and phone numbers to place orders.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Applied basic sales strategy to engage customers and present solutions to suit individual needs.
• Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Updated account information to maintain customer records.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Processed customer service orders promptly to increase customer satisfaction.

• 4.0 GPA

Spring Semester 2019

• Dean's List [Fall 2019]