Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Albert Glowacki

Nantucket

Summary

At age 14, I started working at Dreamland Theater, where I realized I had a talent for working with the public. I learned how to handle food, beverages, and machinery, and further developed my customer service at ROAST'D. At The Salt Box, I was a busboy, and then a waiter. I enjoyed the customer interactions and the restaurant environment. A year later, I went back to work at ROAST'd and had an amazing time working with and serving many of the same people. That summer, I also joined the Keene Restaurant family, running food for the popular Nantucket landmark, TOWN. In the summer of 2025, I waited tables at PI PIZZERIA. There, I became more comfortable upselling to customers in a high-stress environment. Over the last ten years, I have worked consistently at establishments all over Nantucket Island during the peak of the tourist season. I have extensive experience in customer service and have become quite comfortable learning menus and wine pairings quickly. The service industry has become a staple of my life, and I can guarantee I'll be an asset to your establishment.

Overview

10
10
years of professional experience

Work History

Waiter

PI PIZZERIA
Nantucket
05.2025 - 09.2025
  • Provided exceptional customer service to enhance dining experiences.
  • Assisted in menu explanations and offered food pairing recommendations.
  • Collaborated with kitchen staff to ensure timely meal delivery.
  • Handled customer inquiries and resolved issues promptly and courteously.
  • Maintained positive relationships with co-workers and customers alike through friendly communication.
  • Attended to guests needs in a timely manner, ensuring satisfaction throughout their dining experience.
  • Provided menu recommendations and answered questions regarding food ingredients and preparation methods.

Waiter/Food Runner

TOWN
05.2021 - 09.2023
  • Brought food from the kitchen to customers all over the restaurant
  • Assisted the chef in organizing take out orders
  • Greeted all guests and provided excellent customer service
  • Presented menu, answered questions and made suggestions when appropriate
  • Checked in with guests to ensure satisfaction
  • Cleaned tables, removed dirty dishes, and replaced table linens according to COVID 19 guidelines
  • Replenished clean linens, glassware, silverware, and dishes
  • Assisted hosts in greeting, seating and thanking guests

Barista

ROAST'D
05.2021 - 09.2021
  • Prepared and served hot and cold drinks, such as coffee, espresso drinks, blended coffees, teas, and CBD beverages
  • Greeted all guests and provided excellent customer service
  • Maintained equipment to keep coffee machines functioning properly
  • Cleaned and sanitized counter and customer areas throughout service
  • Upsold CBD and Health Additive items in addition to beverages
  • Maintained supply levels in counter and customer areas to meet typical demands
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment

Waiter/Server Assistant

THE SALT BOX
07.2020 - 10.2020
  • Greeted all guests and provided excellent customer service
  • Presented menu, answered questions and made suggestions when appropriate
  • Took orders from and served food and beverages to guests
  • Checked in with guests to ensure satisfaction
  • Cleaned tables, removed dirty dishes, and replaced table linens according to COVID 19 guidelines
  • Replenished clean linens, glassware, silverware, and dishes
  • Assisted hosts in greeting, seating and thanking guests

Barista

ROAST'D
06.2018 - 11.2019
  • Prepared and served hot and cold drinks, such as coffee, espresso drinks, blended coffees, teas, and CBD beverages
  • Greeted all guests and provided excellent customer service
  • Maintained equipment to keep coffee machines functioning properly
  • Cleaned and sanitized counter and customer areas throughout service
  • Upsold CBD and Health Additive items in addition to beverages
  • Maintained supply levels in counter and customer areas to meet typical demands
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment

Usher/Concessions

THE DREAMLAND
06.2015 - 09.2017
  • Reported to all shifts dressed neatly in uniform
  • Prepared and sold snacks and beverages
  • Consistently provided quick and friendly customer service
  • Greeted customers and directed them to the correct theater
  • Cleaned up the theater and common spaces after every showing

Education

High School Diploma -

NANTUCKET HIGH SCHOOL
Nantucket, MA
06.2020

Skills

  • Customer service
  • Menu knowledge
  • Order accuracy
  • Food safety
  • Cash handling
  • Hospitality management
  • Upselling techniques
  • Conflict resolution
  • Wine pairings
  • High volume dining

References

References available upon request.

Timeline

Waiter

PI PIZZERIA
05.2025 - 09.2025

Waiter/Food Runner

TOWN
05.2021 - 09.2023

Barista

ROAST'D
05.2021 - 09.2021

Waiter/Server Assistant

THE SALT BOX
07.2020 - 10.2020

Barista

ROAST'D
06.2018 - 11.2019

Usher/Concessions

THE DREAMLAND
06.2015 - 09.2017

High School Diploma -

NANTUCKET HIGH SCHOOL
Albert Glowacki