Alberto Ortiz
Boston,MA
Summary
With a proven track record at Lyft, I excel in operations management and continuous improvement, enhancing operational efficiency by implementing cost-control measures. My leadership at Blue Bikes showcases my expertise in safety procedures and team support, significantly boosting performance metrics. Skilled in both technical and interpersonal facets, I drive success and exceed goals.
Overview
12
12
years of professional experience
Work History
Operations Associate
Lyft
Boston, MA
07.2021 - Current
- Performed regular safety audits to establish compliance with safety regulations.
- Implemented control measures to reduce costs and align with budget.
- Aided in formulating budget to manage expenses and control costs.
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
Lead Technician
Blue Bikes
Boston, MA
04.2019 - 07.2020
- Implemented, configured, and optimized safety standards.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained accurate records of malfunctions, installations and service calls according to [Type] guidelines.
- Drafted preventive maintenance schedule to support equipment longevity.
- Monitored spare parts inventory and addressed shortages with purchasing personnel.
- Tested components and systems to evaluate performance and identify concerns.
Auto Body Technician
C&J Auto Repair & Collision Center
Dorchester, MA
05.2018 - 02.2019
- Inspected new parts and areas of repair to verify correctness and quality.
- Maintaining shop inventory according to set standards and rectified discrepancies.
- Replaced and repaired vehicle parts according to work order instructions.
- Created and reviewed work orders detailing required repairs per shop and manufacturer guidelines.
Store Manager
Alberto Market
Boston, MA
03.2014 - 04.2018
- Maximized sales and minimized shrinkage through excellent customer service.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Education
High School Diploma -
West Roxbury Academy
West Roxbury, MASkills
- Safety Procedures
- Continuous Improvement
- Operations Management
- Policy reviews
- Process Improvements
- Equipment Operation
- Team Support
- Supply Ordering
- Operational Efficiency
Timeline
Operations Associate
Lyft
07.2021 - Current
Lead Technician
Blue Bikes
04.2019 - 07.2020
Auto Body Technician
C&J Auto Repair & Collision Center
05.2018 - 02.2019
Store Manager
Alberto Market
03.2014 - 04.2018
High School Diploma -
West Roxbury Academy