Aldrin Sergile
25 Ferry Street
Summary
Human services and operations professional with over 10 years of experience in program management and community-based services. Expertise in case management, regulatory compliance, and family engagement, successfully empowering individuals and caregivers in navigating complex systems. Proven ability in staff supervision, training, and program development, with multilingual communication skills in English, French, and Creole. Holds a B.S. in Business Administration in Health, combining human services knowledge with operational leadership to drive organizational success.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Childcare Counselor
St Ann's Home & School
Lawrence
06.2025 - Current
- Supervised and guided children in daily activities to foster emotional and social growth.
- Planned and facilitated engaging recreational and educational activities tailored to individual needs.
- Supported thedevelopment of coping strategies, communication skills, and positive peer relationships.
- Monitored behavior and enforced rules to maintain a safe and nurturing environment.
- Collaborated with parents, teachers, and staff to address individual goals and behavioral plans.
- Maintained accurate documentation of progress, incidents, and daily activities per program standards.
- Implemented behavior management strategies to promote positive interactions among children.
- Ensured compliance with safety regulations while assisting in meal preparation.
Entrepreneur
Self-Employed Automotive Industry
01.2014 - Current
- Cultivated client relationships in a dynamic business environment.
- Coordinated appointments, transportation, and compliance to uphold safety standards.
- Utilized organizational and communication skills for adequate peer support.
- Founded and managed an automotive service business focused on vehicle maintenance.
- Developed marketing strategies to attract and retain customers in competitive markets.
- Oversaw financial operations, including budgeting and expense management for sustainability.
- Established vendor relationships for efficient sourcing of quality parts.
- Implemented quality control measures to ensure high service delivery standards.
Peer Mentor
Mount Prospect Academy
01.2023 - 01.2024
- Facilitated peer support for youth and families in residential and community-based services.
- Utilized lived experiences to cultivate trust and encourage engagement among participants.
- Collaborated with clinicians, educators, and DCF representatives to achieve treatment objectives.
- Assisted youth in navigating emotional challenges while building coping strategies and community connections.
- Encouraged positive relationships between youth and caregivers to support reunification efforts.
Employment Manager/Tree Program Manager
Incompass Human Services
01.2018 - 01.2024
- Guided families and individuals with developmental disabilities toward treatment goals and independence.
- Collaborated with agencies like DCF and DDS to facilitate community service planning.
- Provided coaching on SNAP, MassHealth, and Social Security to parents and caregivers.
- Trained and supervised staff to ensure compliance with quality service standards.
- Modeled solution-focused strategies to improve outcomes for youth and caregivers.
Program Manager
Class Inc
01.2016 - 01.2019
- Directed daily operations for human services programming, improving support for youth and families.
- Educated caregivers on integrating skill-building into routines and accessing community resources.
- Oversaw case documentation and staff training in collaboration with state agencies.
- Led cross-functional teams to develop and implement strategic program initiatives.
- Coordinated program activities to ensure alignment with organizational goals.
- Facilitated stakeholder meetings to gather insights and inform project decisions.
- Managed project timelines and resources for timely service delivery.
- Evaluated program performance through regular assessments and feedback sessions.
House Manager
EMARC
Wakefield
02.2004 - 08.2016
- Directed daily household operations to maintain a safe and organized environment.
- Managed budgets, inventory, and vendor relationships with contractors and maintenance staff.
- Scheduled household activities, appointments, and events to meet family needs efficiently.
- Supervised staff and service providers, delegating tasks while ensuring quality standards.
- Oversaw property upkeep by scheduling repairs and implementing safety protocols.
- Coordinated travel planning and logistics for family members while ensuring confidentiality.
- Demonstrated leadership and problem-solving skills in managing a fast-paced household.
Education
Bachelor of Arts - Business Administration and Management
Southern University of New Hampshire
Manchester, NH08.2025
Associate of Arts - Criminal Justice
Lincoln Technical Institute
Somerville, MA01.2009
Skills
- Strategic planning and business development
- Operations management
- Budgeting and resource allocation
- Project management
- Staff supervision and leadership
- Process improvement
- Case management
- Regulatory compliance and risk assessment
- Client relationship management
- Data analysis and reporting
- Team building and training
- Crisis intervention and conflict resolution
- Community engagement
- Technology proficiency
- Bilingual communication (English, French, Creole)
Certification
- MASS CIP, 2024
- CPR First Aide, 2023
- PABC Instructor, 2023
- Narcan Certification, 2023
- New Hire Orientation Trainer, 2023
Additional Qualifications
- Trilingual: English, French, Creole
- Valid Driver’s License & Clean Driving Record
- Comfortable with lifting up to 50 lbs, performing physical tasks, and working flexible hours including weekends.
- Proficient in Microsoft 365, CRM, and inventory systems
Languages
English
Native/ Bilingual
French
Full Professional
Spanish
Limited
Accomplishments
- Employee Recognition Award (Incompass Human Services, 2022) – Recognized for outstanding leadership in staff development and program management.
- Program Innovation Achievement (Class Inc., 2018) – Introduced new skill-building and caregiver education initiatives that strengthened family supports.
- Dean’s List – Southern New Hampshire University (multiple terms), recognized for academic excellence while completing B.S. in Business Administration in Health.
- Training & Mentorship Recognition – Commended by leadership for onboarding and mentoring new staff, ensuring compliance and quality service delivery.
- Leadership Acknowledgment – Recognized by supervisors and agency partners for strong program coordination, case management, and team collaboration.
- Language & Communication Recognition – Praised for bridging cultural and language barriers through trilingual fluency in English, French, and Creole, improving family engagement and outcomes.
Projects & Initiatives
Spotlight special projects where you made an impact (even if not a formal job duty).
Example:
- Developed a caregiver training toolkit to improve parent engagement at Incompass Human Services.
- Spearheaded a community tree-planting program to support vocational training for youth.
Professional Development
Highlight ongoing learning or relevant workshops/courses beyond your degree and certifications.
Example:
- Completed Leadership in Human Services Workshop, 2024
- Ongoing training in Data-Driven Decision Making (2025)
Personal Statement / Core Values
Dedicated to empowering individuals and families through strengths-based approaches. Passionate about bridging cultural gaps, building resilient communities, and advancing equitable access to care
References
References available upon request.
Timeline
Childcare Counselor
St Ann's Home & School
06.2025 - Current
Peer Mentor
Mount Prospect Academy
01.2023 - 01.2024
Employment Manager/Tree Program Manager
Incompass Human Services
01.2018 - 01.2024
Program Manager
Class Inc
01.2016 - 01.2019
Entrepreneur
Self-Employed Automotive Industry
01.2014 - Current
House Manager
EMARC
02.2004 - 08.2016
Bachelor of Arts - Business Administration and Management
Southern University of New Hampshire
Associate of Arts - Criminal Justice
Lincoln Technical Institute
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