Alea Chbani
Brighton
Summary
Friendly and driven individual with a natural ability to connect with others and provide exceptional service. Quick learner with strong problem-solving skills and a reputation for being reliable, patient, and hard working. Dedicated to supporting team goals and creating a positive experience for customers and co workers.
Overview
8
8
years of professional experience
Work History
Salon Manager/Waxologist
Radiant Waxing
08.2024 - Current
- Worked effectively in fast-paced environments.
- Performed waxing services with precision, ensuring client satisfaction and comfort.
- Educated clients on post-wax care to enhance results and prevent skin irritation.
- Developed strong client relationships through effective communication and personalized service.
- Developed training programs to upskill staff and improve overall performance.
- Managed and motivated employees to be productive and engaged in work.
Server
Yard House
07.2023 - Current
- Delivered exceptional customer service in high-volume dining environment.
- Collaborated with kitchen staff to ensure timely food delivery and quality standards.
- Resolved guest complaints promptly, ensuring satisfaction and repeat business.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Hostess/Server
Taffers Tavern
08.2022 - 07.2023
- Greet guests as they walked in and out of restaurant
- Seat guest at tables with menus
- Handle phone calls and customer queries
- Create floor plan for shifts, managed the fluidity of seating
- Cleans bathroom, took out trash
- Help fellow employees when necessary
- Sell merchandise and gift cards
- Attending to diners before, during, and after their meals by helping them place, receive, and pay for their orders.
- Ensure the timely delivery of food and beverages by checking on their tables periodically throughout the service time.
Daycare provider/Teacher
Global Montessori
01.2021 - 04.2023
- Ensuring the children have good hygiene and changing diapers as necessary
- Organizing activities and developing curriculum
- Developing a schedule for the children to maintain throughout the day
- Sustain contact with the children's parents and contacting them in case of any emergency
- Actively playing with the children, keeping them safe and out of any harm
Hostess/Runner
Rail Stop Restaurant & Bar
09.2017 - 03.2020
- Greet guests as they walked into the restaurant
- Seat guests at tables with menus
- Handle phone calls and customer queries
- Sell gift cards, take and cash out pick up orders
- Assist fellow employees when necessary
- Create floor plan for seating for each shift and manage the fluidity of seating throughout shift
- Ran food to tables, asked if guests needed anything
Cashier/Server
Boston Crust
05.2018 - 06.2019
- Greeted customers
- Took food orders from guests, ran deliveries
- Assisted customers by explaining or recommending food options, answering questions, and processed exchanges or refunds
- Maintained a clean and sanitary work environment
- Ran food to tables, checked on tables, provided whatever guests needed.
Sales associate
Homegoods
10.2018 - 01.2019
- Greeted customers, responded to questions and explained or recommended different options to guests
- Engaged guest with merchandise and provided outstanding customer service making the guests feel heard
- Operated cash registers
- Directed customers to merchandise within the store
Education
Esthetician License -
Elizabeth Grady School of Esthetics
Medford, MA01.2024
High School Diploma - undefined
Match Charter Public High School
Brighton, MA06.2019
Skills
- Creativity enhancement
- Motivational skills
- Excellent Multitasker
- Energetic
- Hard-Working
- Dependable
- Attention to detail
- Decision-making
- Leadership development
Timeline
Salon Manager/Waxologist
Radiant Waxing
08.2024 - Current
Server
Yard House
07.2023 - Current
Hostess/Server
Taffers Tavern
08.2022 - 07.2023
Daycare provider/Teacher
Global Montessori
01.2021 - 04.2023
Sales associate
Homegoods
10.2018 - 01.2019
Cashier/Server
Boston Crust
05.2018 - 06.2019
Hostess/Runner
Rail Stop Restaurant & Bar
09.2017 - 03.2020
High School Diploma - undefined
Match Charter Public High School
Esthetician License -
Elizabeth Grady School of Esthetics