Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alec Rastad

Ludlow,MA

Summary

Technical sales-focused IT professional with a strong foundation in cybersecurity, network operations, and client engagement. Adept at supporting pre-sales engineering efforts, conducting technical demonstrations, and translating complex security solutions into clear business value for stakeholders from engineers to executives. Passionate about helping customers solve challenges and strengthen their security posture through best-in-class solutions. Seeking to contribute to a high-impact team like Rapid7 as a Senior Sales Engineer.

Overview

3
3
years of professional experience
1
1
Certification

Work History

NOC Engineer

Whalley Computer Associates
07.2023 - Current
  • Managed multiple client-facing and internal IT projects, including network rollouts, onboarding, and monitoring initiatives.
  • Provided Tier 3 support and collaborated cross-functionally with engineering and account teams.
  • Delivered MDR/EDR insights via Cynet & SIEM tools to support client security posture improvements.
  • Maintained high client satisfaction through responsive service and proactive communication.
  • Ranked top 10% company-wide for weekly ticket closure performance.
  • Supported sales engineers with technical input during pre-sales conversations.

Cybersecurity Intern

Complete Technology Resources
01.2023 - 07.2023
  • Collaborated on MDR analysis and client reporting using SentinelOne and N-Central.
  • Participated in on-site troubleshooting and network deployment.
  • Assisted with client support coordination and helped streamline documentation processes.

Web Design Intern

JVF Solutions
10.2022 - 07.2023
  • Built client websites using WordPress and CSS to support local business marketing strategies.
  • Engaged with clients to identify needs and shape digital strategy.

Education

B.S. - Cybersecurity & Network Engineering

New England Institute of Technology
East Greenwich, RI
03.2023

A.S. - Computer Systems Engineering & Cybersecurity

Quinsigamond Community College
Worcester, MA
04.2020

Skills

  • IT Project Support & Coordination
  • Technical Client Relationship Management
  • Sales Engineering & Solution Design Support
  • Cloud Services (AWS Foundations)
  • ConnectWise Manage, Automate, and PSA
  • MDR/EDR Tools (Cynet, SentinelOne)
  • Ticketing & Escalation Leadership (Tier 3)
  • Strong Communication & Presentation Skills
  • Documentation & Stakeholder Reporting
  • Technical Solution Demonstrations

Certification

  • CCNA Enterprise Networking, Security, and Automation (Credly Badge)
  • AWS Academy Cloud Foundations (Credly Badge)
  • LogicMonitor Certified Associate (LMCA)
  • ConnectWise PSA & Automate (Implementation, Engineer, Dispatcher, Technician)
  • Fortinet NSE 1–3
  • CJIS – Security and Privacy: Privileged Role
  • CCTP - Cynet Certified Technical Partner

Timeline

NOC Engineer

Whalley Computer Associates
07.2023 - Current

Cybersecurity Intern

Complete Technology Resources
01.2023 - 07.2023

Web Design Intern

JVF Solutions
10.2022 - 07.2023

B.S. - Cybersecurity & Network Engineering

New England Institute of Technology

A.S. - Computer Systems Engineering & Cybersecurity

Quinsigamond Community College

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Alec Rastad