Aleixa Gagnon
Senior Administrative Assistant
Quincy,ME
Summary
Dynamic Senior Administrative Assistant excelling in effective problem-solving and high-level multitasking. Adept at enhancing communication across departments and ready to take on varied and diverse projects. Demonstrated ability to adapt writing style to different audiences and platforms, enhancing brand presence. Proven track record in collaborative projects, showcasing creativity and attention to detail.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Senior Administrative Assistant
Granite Telecommunications
Quincy, MA
12.2022 - Current
- Manage executive inbox and calendar, scheduling meetings, assisting with communication, and overall organization.
- Support high-level HR activities, handling confidential and sensitive information with discretion.
- Serve as a liaison between various departments to facilitate effective communication throughout the company.
- Coordinate events for staff members, promoting team-building activities and boosting morale within the workplace.
- Update spreadsheets and databases to track, analyze, and report on a variety of data.
- Prepare and edit presentations on behalf of executive for both internal meetings and external conferences.
- Collaborate on special projects to improve overall business operations within the organization efficiently.
Community Manager
Verizon
Boston, MA
09.2021 - 09.2022
- Streamlined operations by communicating efficiently with employees, vendors and facilities to address and resolve issues while maintaining high satisfaction.
- Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Coordinated with vendors to deliver exceptional catering and audiovisual services during events.
- Maintained accurate records of all event expenditures, ensuring budget compliance across multiple projects.
- Conducted post-event analysis, identifying areas of improvement for future events.
Loyalty Support/Navigator
Dunkin' Brands
Canton, MA
06.2018 - 04.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Served as a trusted advisor and resource for franchise owners, providing guidance during emergencies and quality assurance matters via 24-hour hotline.
- Mentored junior team members, fostering a positive work environment and boosting overall team performance.
- Managed multiple social media platforms, ensuring a consistent brand voice and message when responding to customer complaints and posts.
- Improved online community sentiment by implementing proactive customer service approach on social media.
Education
Bachelor of Arts - Communications
Westfield State University
Westfield, MA 08.2014 - 06.2018
Skills
Effective problem solving
Excellent interpersonal and communication skills
Document preparation efficiency
High-level multitasking
Proficient in Microsoft Office
Familiarity with Adobe (Premiere, Illustrator), Canva
Content creation
Social media copywriting
Teamwork and collaboration
Timeline
Senior Administrative Assistant
Granite Telecommunications
12.2022 - Current
Community Manager
Verizon
09.2021 - 09.2022
Loyalty Support/Navigator
Dunkin' Brands
06.2018 - 04.2021
Bachelor of Arts - Communications
Westfield State University
08.2014 - 06.2018
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