Alejandra Rodriguez
Revere
Summary
Results-focused professional with 8 years office management experience with proven knowledge of customer service and workflow prioritization. Accustomed to working in fast-paced environments while multi-tasking between several projects with strict deadlines. Excellent written and oral communicator with strong people skills and the ability to work in team environments. Diversified skill-set covering administrative operations, client relations, human resources, accounts payable, and project management.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Department Coordinator
Brandeis University Student Health Center
12.2019 - Current
- Provide high level of customer service to patients, visitors, and staff
- Appointment scheduling
- Insurance verification.
- Actively assist and support clinical providers with patient follow up or emergency services and referrals.
- Process written and electronic request for medical records
- Monitor scheduling to facilitate timely flow and proactively solve flow issues.
- IT support
- Manage all clinical provider schedules.
- Distributing prescriptions to patients
- Facilitate meetings for directors.
- Distribute task to ensure an effective workflow.
- Training and development of new hires
Store Manager
Steve Madden
05.2016 - 08.2019
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies
- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth
- Analyzed and interpreted store trends with Excel to facilitate planning
- Reported to district manager regarding all store and staff issues, financial goals and sales
- Managed, hired and developed top talent to strengthen workflow and productivity
- Protected store from loss or theft by setting and enforcing clear security policies
Store Manager
Wet Seal LLC
02.2014 - 05.2016
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth
- Managed HR Operations
- Controlled loss prevention and shrink
- Delegated visual merchandising on weekly basis for interns
- Priced merchandise to company guidelines
Assistant Manager
Chico's
07.2013 - 01.2014
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Set standards to follow for floor retail operations
- Coached team on effective upselling and cross-selling methods
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Conducted financial review of deposit records, cash intakes, and General Ledger
Co Store Manager
Arden B
10.2009 - 07.2012
- Identified and proactively resolved issues negatively impacting operations
- Led staffing pursuits to find new talent
- Assisted in new hire training and development
- Visually merchandised store according to company layouts and policies
- Monitored store for loss prevention and shrink
- Provided great experience for customers
Education
High School Diploma -
Somerville High School
Somerville, MA06.2007
Skills
- Business Planning and Operations Support
- HR Operations
- Marketing and promotions
- Sales Expertise
- Senior-Level Leadership
- Training and development
- Detail-Oriented
- Product and service sales
- Financial Management
- Self directed
- Patient focus care
- Knowledge of medical terms and practices
- Delegation
- Adaptability
- Medical Records Maintenance
Certification
- Empathy for Customer Service Professionals
- Conflict Resolution Foundations
- CPR certified
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Senior Department Coordinator
Brandeis University Student Health Center
12.2019 - Current
Store Manager
Steve Madden
05.2016 - 08.2019
Store Manager
Wet Seal LLC
02.2014 - 05.2016
Assistant Manager
Chico's
07.2013 - 01.2014
Co Store Manager
Arden B
10.2009 - 07.2012
High School Diploma -
Somerville High School
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