Alejandro Catano Cano
Marlborough
Summary
Dynamic and customer-focused restaurant waiter with a proven track record at Michel P , excelling in guest engagement and order accuracy. Recognized for fostering strong relationships with patrons and enhancing service quality, while effectively managing multiple tables. Skilled in allergy awareness and conflict resolution, ensuring a memorable dining experience for all guests.
Qualified waiter with comprehensive background in providing exceptional customer service in fast-paced restaurant environments. Known for efficiently managing high-volume tables and ensuring guest satisfaction. Demonstrated teamwork and communication skills through seamless coordination with kitchen staff and fellow servers.
Motivated waiter with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Organized waiter with experience in taverns and high quality restaurants environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities.
Overview
4
4
years of professional experience
Work History
Restaurant Waiter
Eric Z
10.2024 - Current
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Adhered to company guidelines and safety protocols for proper food handling and presentation.
- Effectively communicated dietary restrictions and allergies to kitchen staff, ensuring accurate meal preparation for guests.
Restaurant Waiter
Hang Kito
01.2023 - Current
- Assisted in training new waitstaff members, contributing to a cohesive team environment.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Contributed to efficient restaurant operations by assisting in bussing tables during peak hours.
- Processed orders and sent to kitchen employees for preparation.
- Inspected dishes and utensils for cleanliness.
Restaurant Waiter
Hender H
10.2023 - 09.2024
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Adhered to company guidelines and safety protocols for proper food handling and presentation.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Effectively communicated dietary restrictions and allergies to kitchen staff, ensuring accurate meal preparation for guests.
Restaurant Waiter
Michel P
06.2023 - 10.2023
- Contributed positively to the overall workplace culture through proactive communication, problem-solving, and a commitment to continuous improvement.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
- Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Checked guests' identification before serving alcoholic beverages.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas for optimal guest experience.
Restaurant Waiter
Bill M
06.2021 - 06.2022
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
- Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
Education
No Degree - Law
Universidad Santo Tomas
Villavicencio / Colombia01-2023
High School Diploma -
La Salle High School
Bogota/ Colombia12-2020
Skills
- Customer service
- Order taking
- Cleanliness
- Service quality
- Food presentation
- Memory retention
- Guest engagement
- Allergy awareness
- Food service delivery
- Food preparation knowledge
- Menu specials memorization
- Food service promotion
- Specials recommendations
- Soft drink service
- Mixed drinks
- Alcoholic beverage service
- Check accuracy
- Food hygiene
- Personal hygiene
- Large party coordination
- Server collaboration
- Beverage knowledge
- Guest relations
- Professional appearance
- Relationship management
- Problem-solving
- Quality control
- Basic math
- Dining area maintenance
- Menu presentation
- Tableside service
- Service prioritization
- Conflict resolution
- Team collaboration
- Verbal and written communication
- Food safety
- Beverage service
- Safe alcohol service
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Restaurant Waiter
Eric Z
10.2024 - Current
Restaurant Waiter
Hender H
10.2023 - 09.2024
Restaurant Waiter
Michel P
06.2023 - 10.2023
Restaurant Waiter
Hang Kito
01.2023 - Current
Restaurant Waiter
Bill M
06.2021 - 06.2022
No Degree - Law
Universidad Santo Tomas
High School Diploma -
La Salle High School
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