- Enjoying the art of baking and pastry-making, experimenting with recipes
- Social Media influencer
- I have a passion for photography and editing photos
- Fashion
- Drawing and Painting
- Hiking
- Road Trips
Alejandro Matias
Yarmouth
Summary
Dynamic Assistant Manager with a proven track record at Hollister, excelling in team leadership and customer service. Expert in enhancing customer satisfaction and driving sales growth through strategic decision-making and effective communication. Skilled in fashion styling and social media, significantly contributing to a positive work environment and operational excellence.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Hollister
09.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mapping and leading floor sets of the store
- Visual merchandising
- Business walkthrough with District and Regional managers
- Styling forms
- Making schedules and interviews with applicants
- Doing conference calls and attending to district meetings
- Asset protection and driving OMNI orders
- Stockroom operations
Customer Service Agent
Target
02.2019 - 09.2022
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Education
Bachelor of Science - Fashion Merchandising
Southern New Hampshire University
Hooksett, NH06-2027
High School Diploma -
Barnstable High School
Hyannis, MA06-2022
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Communication
- Fashion stylist
- Social Media
- Sales growth
- Sales reporting
- Time management
Accomplishments
- Supervised team of 50 staff members.
- Promoted within 2 weeks working with Hollister
- Resolved product issue through consumer testing.
- Having my own senior clothing line in high school
- Selling vintage/use clothing and made profits from it
Interests
Timeline
Assistant Manager
Hollister
09.2022 - Current
Customer Service Agent
Target
02.2019 - 09.2022
Bachelor of Science - Fashion Merchandising
Southern New Hampshire University
High School Diploma -
Barnstable High School
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