Alessandra Bianchi
Newton
Summary
Dynamic and dedicated professional with extensive experience in customer service, including a role at JetBlue. Proven ability to multitask effectively while enhancing guest satisfaction. Skilled in team collaboration and maintaining a safe environment, ensuring exceptional service delivery even in high-pressure situations. Committed to creating positive experiences for all customers.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Waitress
Stockyard
04.2024 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Flight Attendant
JetBlue
04.2023 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Education
Bachelor of Arts - Communications
Framingham State University
Framingham, MA05-2022
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
Certification
- Alcohol Server Certification - Training for Intervention Procedures (TIPS).
Timeline
Waitress
Stockyard
04.2024 - Current
Flight Attendant
JetBlue
04.2023 - Current
Bachelor of Arts - Communications
Framingham State University
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