Alessandra Difusco
Somerville
Summary
Well-rounded candidate with a passion for providing exceptional customer service. Possesses strong organizational and time management skills, and a thorough understanding of all food and beverage menus. Able to work efficiently in fast-paced environments, and handle multiple tasks simultaneously.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Restaurant Hostess
Lucia's North End
Boston
09.2023 - Current
- Supervised a team of hostesses, ensuring all duties were completed in a timely manner.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Managed reservations, wait lists, and special requests for large parties.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Worked effectively in team environments to make the workplace more productive.
- Managed incoming calls during busy shifts.
Restaurant Hostess
Salt and Stone
Somerville
07.2023 - 09.2024
- Helped FOH team members, maintaining positive working relationships
- Monitored restaurant activity to determine seating and dining flow
- Presented positive first impression of establishment's high standards by delivering exceptional service
- Managed reservations for large groups or special events within the establishment
- Trained new hires on best practices related to hosting duties such as greeting customers and assigning seating arrangements
- Helped bus tables and ran food to patrons during high-volume periods
Family Nanny
Braje Family
Winchester
08.2022 - 06.2023
- Organized activities to enhance children's physical, emotional, and social well-being
- Transported children to schools, social outings, and medical appointments
- Provided a safe and nurturing environment for children in care
- Helped prepare and serve nutritionally balanced meals and snacks for children
- Performed light housekeeping duties related to the care of the children such as laundry, dishes, tidying up toys
Server/Waitress
Visiting Nurses Association
Somerville
07.2020 - 07.2022
- Greeted and accommodated guests, building positive experience from first interaction
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
- Prepared and served food and beverages to customers
- Attended company and restaurant trainings and meetings to improve serving skills
- Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations
Education
HIGH SCHOOL DIPLOMA -
Somerville High School
Somerville, MA06.2022
Some College (No Degree) - Health Education
Bunker Hill Community College
Charlestown, MASkills
- Customer Engagement
- Greeting guests
- Cleanliness and hygiene
- Active Learning
- Strong multitasking
- Restaurant layout knowledge
- Medical terminology
- Customer service
Certification
OSHA Certificate
References
References available upon request
Timeline
Restaurant Hostess
Lucia's North End
09.2023 - Current
Restaurant Hostess
Salt and Stone
07.2023 - 09.2024
Family Nanny
Braje Family
08.2022 - 06.2023
Server/Waitress
Visiting Nurses Association
07.2020 - 07.2022
HIGH SCHOOL DIPLOMA -
Somerville High School
Some College (No Degree) - Health Education
Bunker Hill Community College
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