Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alex Brown

Barre

Summary

Detail-oriented customer service representative with 1 year of experience in providing support and care in both retail and residential settings. Skilled in building rapport with clients, resolving inquiries, and ensuring satisfaction. Committed to fostering positive relationships through active listening and empathy, with a strong foundation in communication and organizational skills. Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Residential Counselor

ServiceNet
12.2024 - Current
  • Providing direct care and support to residents in a residential care facility
  • Assisted residents with daily activities such as bathing, dressing, and grooming
  • Administered medications according to prescribed dosages and schedules
  • Ensured the safety of residents by maintaining a clean and hazard-free environment
  • Supported residents in participating in recreational activities to promote socialization and engagement
  • Provided emotional support to residents during times of distress or adjustment periods
  • Assisted in meal planning, preparation, and feeding according to dietary restrictions or preferences
  • Maintained accurate records of resident interactions, progress notes, incidents, and medication administration logs
  • Developed positive relationships with residents through active listening, empathy, and respect
  • Participated in staff meetings to discuss resident updates/changes in care plans
  • Attended training sessions on topics such as first aid/CPR techniques or behavior management strategies

Customer Service Representative

Circle K
12.2023 - 11.2024
  • Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
  • Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
  • Built rapport with customers through active listening, empathy, and personalized interactions
  • Participated in regular training sessions to stay updated on product features, policies, procedures, and industry trends
  • Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently

Sander

Sterling Surfaces
01.2023 - 11.2023
  • During my time working at Sterling Surfaces, I sanded Corian pieces like countertops, sinks, etc.
  • Operated sanding equipment to achieve smooth finishes on various surface materials.
  • Ensured compliance with safety protocols and maintained cleanliness in work area.
  • Operated sanders, grinders and basic hand tools.

Finisher

Kitchen Associates, Inc.
02.2022 - 01.2023
  • During my time here, I was in between on-site and shop work.
  • I would help the cabinet installers install cabinets for a kitchen, Insulation installs, briefly with drywall installation, and I have experience with a spray gun for painting or clear coats on trim and wood panels.
  • Operated finishing tools to enhance product quality and finish consistency.
  • Maintained clean and organized work areas to promote safety and productivity.
  • Interacting with customers is an important part of the job and overtime I learned to grow those skills and communicate and help the customers with any questions they may have had.

Education

High school diploma -

Montachusett Reg Voc Tech
Fitchburg, MA
05.2023

Skills

  • Customer service

  • Basic math

  • Heavy lifting

  • Computer skills

  • Hand tools

  • Data entry

  • Communication skills

  • Organizational skills

  • Food handling

  • Cash handling

  • Phone etiquette

  • Time management

Certification

  • OSHA Construction Safety and Health, Present
  • OSHA General Industry Safety and Health, Present
  • OSHA 10, 2021-05-01, Present
  • OSHA 10-hour Construction Safety and Health, 2020-12-01, Present
  • OSHA 10-hour General Industry Safety and Health, Present
  • Driver's License, 2022-02-01, 2026-04-30, D

Timeline

Residential Counselor

ServiceNet
12.2024 - Current

Customer Service Representative

Circle K
12.2023 - 11.2024

Sander

Sterling Surfaces
01.2023 - 11.2023

Finisher

Kitchen Associates, Inc.
02.2022 - 01.2023

High school diploma -

Montachusett Reg Voc Tech

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Alex Brown