Alex Lam
Malden
Summary
Dedicated professional with a track record of enhancing inventory accuracy and customer satisfaction at Dollar Tree. Leveraged strong organizational skills and a positive attitude to improve store safety and efficiency. Excelled in customer service and shelf stocking, contributing to seamless shopping experiences. Proven ability to uplift community spirits through volunteer work, showcasing exceptional interpersonal communication skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Stocker
Dollar Tree
11.2020 - 12.2020
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Greeted store customers and discussed needs.
Volunteer
Newland Street Housing
02.2018 - 02.2018
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Handed out food for the Asian community
Education
Bachelor of Arts - Psychology
University of Massachusetts, Boston
Boston, MA12-2024
Associate of Arts - Psychology
Bunker Hill Community College
Charlestown, MA12-2022
High School Diploma -
Malden High School
77 Salem St06-2019
Skills
- Willing to learn
- Positive attitude
- Shelf stocking
- Customer service
- Heavy lifting
- Loading and unloading
- Customer assistance
- Friendly and personable
- Supply restocking
- Safety compliance
- Storage management
Accomplishments
- Achieved customer satisfaction through effectively helping with communication.
Certification
- Massachusetts Driver's License
Languages
English
Professional Working
Vietnamese
Native or Bilingual
Timeline
Stocker
Dollar Tree
11.2020 - 12.2020
Volunteer
Newland Street Housing
02.2018 - 02.2018
Bachelor of Arts - Psychology
University of Massachusetts, Boston
Associate of Arts - Psychology
Bunker Hill Community College
High School Diploma -
Malden High School
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