Alex Phillips
Mashpee
Summary
Friendly and dynamic front of house manager at Bar Louie with a proven track record in enhancing customer satisfaction and implementing effective sales strategies. Skilled in team management and conflict resolution, I successfully trained staff and optimized operations, resulting in improved service quality and increased repeat business through loyalty programs. Professional with winning attitude and desire to deliver exceptional dining experience. Focused on setting high expectations and raising service standards. Keen to expand customer base through careful oversight and novel promotional methods.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Front of House Manager
Bar Louie
Foxbrough
01.2021 - Current
- Developed strategies to improve customer satisfaction ratings within the restaurant.
- Resolved customer complaints in a professional manner.
- Promoted a positive work environment by encouraging collaboration among team members.
- Ensured that all front-of-house operations ran smoothly and efficiently.
- Supervised the performance of waitstaff to ensure they were providing excellent service to customers.
- Conducted regular inventory checks of stock levels in order to maintain adequate supply levels.
- Controlled and maintained labor costs through careful scheduling.
- Interviewed, hired and trained new employees.
- Implemented loyalty programs to reward repeat customers and increase sales.
Coach
Coyotes Boys Lacrosse
Medway
06.2017 - 09.2020
Personal trainer
Amelioration
Canton
01.2019 - 01.2020
- Assisted clients in setting realistic short-term and long-term goals.
- Monitored progress of clients during workouts and provided feedback and encouragement.
- Provided instructions in proper form, technique, and safety when performing exercises.
- Encouraged clients to take part in activities outside the gym to maintain a balanced lifestyle.
- Coached and encouraged participants during exercises and routines.
- Set up equipment and weights for use by class participants.
Security
Bar Louie
Foxbrough
01.2016 - 01.2020
Lacrosse Coach
Nipmuc Regional High School
Upton
03.2015 - 06.2018
- Assistant boys varsity coach
- Head Junior varsity coach
- Developed and executed drills to improve defensive and offensive skills of lacrosse players.
- Created a positive learning environment for players to develop their physical and mental abilities in the sport.
- Communicated with parents regarding player development and expectations for the season.
- Encouraged teamwork among players while also developing each athlete's individual capabilities.
Weight Room Attendant
North Fields Activity Center
Rindge
01.2011 - 01.2013
- Oversee the weight room to ensure proper maintenance, enforce safety procedures, and instruct users on the correct usage of machines.
- Enforced rules regarding appropriate attire in the weight room area; monitored locker rooms for security purposes.
- Reported any damage or malfunctioning equipment immediately to supervisor.
- Maintained cleanliness and organization of the weight room, including equipment and supplies.
Education
Master of Business Administration -
Franklin Pierce University
Rindge, NHBachelor of Science - Business Management
Franklin Pierce University
Rindge, NHSkills
- Customer service
- Team management
- Inventory control
- Staff training
- Conflict resolution
- Sales strategies
- Event coordination
- Labor cost control
- Budget management
- Time management
Certification
- Certified Personal Trainer, 02/27/24
- Performance Enhancement, 07/26/24
Related Activities
- Franklin Pierce University Men's Lacrosse Team member, 2011 - 2014
- Volunteered with student activities at local middle school, Rindge, NH
- Franklin Pierce University: Peer Leader, Fall 2012
Timeline
Front of House Manager
Bar Louie
01.2021 - Current
Personal trainer
Amelioration
01.2019 - 01.2020
Coach
Coyotes Boys Lacrosse
06.2017 - 09.2020
Security
Bar Louie
01.2016 - 01.2020
Lacrosse Coach
Nipmuc Regional High School
03.2015 - 06.2018
Weight Room Attendant
North Fields Activity Center
01.2011 - 01.2013
Master of Business Administration -
Franklin Pierce University
Bachelor of Science - Business Management
Franklin Pierce University
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