Alexandra Wisentaner
Nantucket,MA
Summary
High School student that is highly motivated and has a strong work ethic. Has a focused desire to complete tasks to the standard expected. Takes direction well and appreciative of constructive feedback. Loves being in the outdoors and especially on the water.
Overview
3
3
years of professional experience
Work History
Front Desk Representative
Nantucket Cycling And Fitness
06.2022 - Current
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Transcribed phone messages and relayed to appropriate personnel.
- Responsible for taking inventory and restocking of apparel.
- Performed apparel and product sales.
- Communicated effectively with instructors to help provide important information regarding new clients.
- Maintained cleaning of all bathrooms and common areas and restocked inventory as needed.
Ice Cream Scooper, Front Desk Representative
Nantucket Juice Bar
04.2024 - 09.2024
- Maintained cleanliness of the store through sweeping, mopping, and sanitizing workstations for an enjoyable environment.
- Managed time effectively during peak periods to provide fast service without compromising product quality or presentation.
- Served customers with speed and detail orientation, keeping team running smoothly throughout service fluctuations.
- Kept work area tidy and sanitary, promptly addressing spills, and other messes.
- Demonstrated adaptability in learning various roles within the store such as cashiering, refilling toppings bar or cleaning duties when needed.
- Provided exceptional customer care through active listening skills and addressing concerns promptly.
Front Desk Agent
Nantucket Boat Basin
05.2023 - 09.2024
- Collected deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Contributed to a positive work environment by supporting colleagues and fostering teamwork.
- Developed a positive work culture within the team, fostering open communication and collaboration among members.
Busser and Hostess
Nantucket Rose And Crown
06.2022 - 08.2022
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Used cash registers and credit card machines to cash out customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
Education
No Degree - General Studies
Nantucket High School
Nantucket, MA06.2026
Boating Safety Course -
Nantucket Harbor Master
08.2021
Skills
- Strong swimmer
- Timely and efficient in completing tasks
- Strong communicator
- CPR and AED certified
- Physical stamina
- Team collaboration
- Familiarity of Nantucket's beaches, tides, and rip current's
- Problem solving skills
Timeline
Ice Cream Scooper, Front Desk Representative
Nantucket Juice Bar
04.2024 - 09.2024
Front Desk Agent
Nantucket Boat Basin
05.2023 - 09.2024
Front Desk Representative
Nantucket Cycling And Fitness
06.2022 - Current
Busser and Hostess
Nantucket Rose And Crown
06.2022 - 08.2022
No Degree - General Studies
Nantucket High School
Boating Safety Course -
Nantucket Harbor Master
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