Alexa Giarusso
Westwood
Summary
Dedicated professional with over 8 years of customer service experience, demonstrating strong organizational skills and reliability. Proven ability to tackle complex problems and enhance client satisfaction through effective solutions. Committed to continuous learning and adapting to challenging roles in dynamic environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Commission and Broker Operation Specialist(remote)
Coldwell Banker(Anywhere Real Estate)
Chicago
08.2025 - Current
- Processed high volumes of transactions with efficiency and accuracy.
- Reviewed and verified transaction data for completeness and compliance.
- Collaborated with team members to resolve transaction discrepancies effectively.
- Utilized software tools to track and manage transactions efficiently.
- Maintained comprehensive documentation of transaction processes and updates.
- Responded promptly to client inquiries regarding transactions and accounts.
- Promoted customer satisfaction by resolving issues with knowledgeable service.
- Conducted regular audits to ensure data integrity and security protocols.
- Developed strong customer relationships to encourage repeat business.
Regional Support Specialist
Coldwell Banker Realty
Westwood
05.2024 - 08.2025
- Manage daily office operations for a team of 130 agents, overseeing office flow, communications, and administrative tasks including accounts payable/receivable, mail distribution, and supply management.
- Support agents in transaction processing by entering data into listing systems, managing escrow processes, and ensuring MLS listings are accurate.
- Provide marketing and social media support, coordinate sign installations, and assist agents with personal marketing campaigns.
- Facilitate agent onboarding, offering training on office tools and procedures, and ensure smooth integration into the office environment.
- Collaborate with the Branch Manager on office communications, recruiting efforts, event preparations, and market trend reporting.
- Provided technical support to agents using real estate software tools.
- Coordinated training sessions for new staff on operational procedures.
- Assisted in resolving client inquiries and issues promptly.
- Developed and maintained support documentation for internal processes.
- Monitored system performance to ensure optimal service delivery.
- Collaborated with cross-functional teams to improve support strategies.
- Implemented feedback mechanisms to enhance user experience and satisfaction.
Manager, Personal Trainer, Sports Performance Coach
Elite Health and Fitness
Stoughton
08.2023 - 05.2024
- Manage the front desk department of the facility including scheduling, membership training, and developmental meetings to ensure the highest level of customer service.
- Complete monthly campaign newsletters, maintain social media marketing pages, and promote health club events to members to elevate business and sales.
- Responsible for administrative tasks including resolution of pay period discrepancies, running monthly reports to scale membership growth, manage company email, subscriptions, and staff communication, track inventory for smoothie stations, budgeting products to ensure a profitable margin.
- Sales responsibilities include creating effective pitches for different membership tiers, holding developmental meetings, editing social media promotions, and constructing sales strategies for optimal growth.
- Personal Trainer and Sports Performance Coaching responsibilities encompass designing specific workout systems for individual clients based on performance ability, developing, promoting and leading group fitness sessions, growing member base through referrals and surveys based on customer satisfaction and constructing high performance - sport specific strength training for several Division 1 athletes.
- Marketed and successfully brought in clientele to a cardshow event through advertising campaigns, strong sales strategies, and positive client relationships.
- Improved client relationships and accomplished canceled membership decline in percentages.
- Consistently turned around negative client feedback ratings and managed client accommodation.
Sales, Personal Trainer
LA Fitness
Stoneham
07.2022 - 07.2023
- Designed and executed individual training programs customized to the customer.
- Developed successful sales strategies for services.
- Ensured positive and successful customer service to create positive client relationships.
- Built client relationships and boosted customer satisfaction ratings.
- Bolstered sales department and brought training sales percentages up 18% over 3 months.
- Sculpted a training program that helped a client lose over 100 lbs.
Event Management Intern/Wedding Management
Turner Hill Country Club
Topsfield
08.2017 - 03.2020
- Worked closely with events manager in the design and set up of events up to 300 people.
- Completed floor designs and schedules to ensure staff deliver a high level of customer service to guests.
- Managed funds and budgets of events.
- Designed and served as the day of Manager of events including weddings.
- Back end management responsibilities included meeting with clients to discuss budgets, details, and expectations of all events, managing staff and dividing their roles to ensure smooth functioning during large events, designed seating arrangements and managed special requests.
- Maintained time sensitive schedules during events to guarantee successful business outcome.
- Completed 110 events as the Day of Manager.
- Orchestrated 28 successful weddings as the Day of Manager.
Education
Bachelor of Science - Communications
Endicott College
Skills
- Communication & interpersonal connection
- Relationship and community building
- Interpersonal skills
- Management
- Customer Service
- Sales strategies
- Marketing
- Social Media
- Time management
- Organization
- Attention to detail
- Adaptability
- Problem solving
- Leadership
- Critical thinking
- Transaction processing
- Document management
- Data integrity
- Compliance auditing
- Real estate software
- Office operations
- Customer relationship management
- Team collaboration
- Marketing coordination
- Conflict resolution
- Effective communication
- Financial analysis
- Relationship management
Certification
ACE Certified Personal Trainer/CPR/AED Certified, 01/01/21, Present
Timeline
Commission and Broker Operation Specialist(remote)
Coldwell Banker(Anywhere Real Estate)
08.2025 - Current
Regional Support Specialist
Coldwell Banker Realty
05.2024 - 08.2025
Manager, Personal Trainer, Sports Performance Coach
Elite Health and Fitness
08.2023 - 05.2024
Sales, Personal Trainer
LA Fitness
07.2022 - 07.2023
Event Management Intern/Wedding Management
Turner Hill Country Club
08.2017 - 03.2020
Bachelor of Science - Communications
Endicott College