Alexander Gilbert
Somerville
Summary
Accomplished Server Manager and Barista with a proven track record at Uptown Burger, enhancing customer loyalty through exceptional service and team training. Skilled in operating system management and crew coordination, consistently delivering positive guest experiences. Expertise in disaster recovery, ensuring seamless operations. Achieved high customer satisfaction scores by leveraging both hard and soft skills.
Overview
4
4
years of professional experience
Work History
Server Manager
Uptown Burger
12.2022 - 02.2025
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service
Barista
Dutch Bros
06.2022 - 02.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Barista
Starbucks
10.2021 - 06.2022
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Enhanced customer experience by crafting customized beverage orders to meet individual preferences.
Server
Seis Kitchen
10.2020 - 07.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
High School Diploma -
Sahuaro High School
Tucson, AZ05-2019
Skills
- Operating system management
- Team Training
- Backup management
- Crew coordination
- Load balancing
- Disaster recovery
Timeline
Server Manager
Uptown Burger
12.2022 - 02.2025
Barista
Dutch Bros
06.2022 - 02.2023
Barista
Starbucks
10.2021 - 06.2022
Server
Seis Kitchen
10.2020 - 07.2021
High School Diploma -
Sahuaro High School
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