Summary
Overview
Work History
Education
Skills
Timeline
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Alexander Jefson

East Longmeadow

Summary

Proven leader in operations and customer engagement, adept at logistics management and team leadership. At Eddie Shore Enterprises, streamlined processes and enhanced vendor relationships, boosting efficiency and customer satisfaction. Skilled in staff management and process improvements, consistently achieving and surpassing goals with a focus on customer retention and operational excellence.

Overview

11
11
years of professional experience

Work History

Manager of Operations

Eddie Shore Enterprises
West Springfield, MA
09.2013 - Current
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Enforced, and optimized internal policies to maintain responsiveness to demands.
  • Developed and maintained relationships with external vendors and suppliers.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Introduced new methods, practices, and systems to reduce turnaround time.

Sales Associate

Play It Again Sports
Decatur, IL
11.2017 - 05.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Developed strong rapport with customers and created positive impression of business.
  • Prioritized helping customers over completing other routine tasks in store.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Education

Associate of Science - Business Administration And Management

Asnuntuck Community College
Enfield, CT
05.2017

Skills

  • Logistics Management
  • Decision-Making
  • Customer Service
  • Staff Management
  • Team Leadership
  • Inventory Management
  • Delegation
  • Process Improvements
  • Customer Retention
  • Maintenance Planning

Timeline

Sales Associate

Play It Again Sports
11.2017 - 05.2018

Manager of Operations

Eddie Shore Enterprises
09.2013 - Current

Associate of Science - Business Administration And Management

Asnuntuck Community College

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Alexander Jefson