Summary
Overview
Work History
Education
Skills
Timeline
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ALEXANDER OQUENDO

Leominster

Summary

Dynamic Member Service Representative with a proven track record at DCU, excelling in member account management and cash handling. Adept at enhancing product utilization through effective communication and cross-selling strategies. Bilingual in Spanish, I bring reliability and proficiency in financial processes to deliver exceptional customer service.

Overview

4
4
years of professional experience

Work History

Member Service Representative

DCU
LEOMINSTER
01.2024 - Current
  • Identified cross-selling opportunities based on member needs to enhance product utilization.
  • Processed loan applications and documented decisions according to policy requirements.
  • Provided guidance to members on optimal use of offered products and services.
  • Executed cash handling duties, including deposits and withdrawals for member accounts.

Customer Service Representative

Walmart
Leominster
01.2023 - 03.2024
  • Resolved customer complaints promptly and efficiently.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Customer Service Representative

JCPenney
Leominster
07.2021 - 12.2022
  • Managed order processing, invoicing, returns, refunds, exchanges.
  • Performed cash handling duties including counting currency, coins and checks.
  • Managed daily operations, including opening and closing duties.

Education

Some College (No Degree) - Accounting

Fitchburg State University
Fitchburg, MA

Skills

  • Member account management
  • Cash handling
  • Effective communication
  • Customer service
  • Financial processes
  • Loan closing
  • Fluent Spanish speaker
  • Microsoft Excel
  • Punctuality and reliability
  • Computer proficiency
  • Microsoft outlook

Timeline

Member Service Representative

DCU
01.2024 - Current

Customer Service Representative

Walmart
01.2023 - 03.2024

Customer Service Representative

JCPenney
07.2021 - 12.2022

Some College (No Degree) - Accounting

Fitchburg State University

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ALEXANDER OQUENDO