Alexandra Alcantara
Boston
Summary
Skilled in delivering compassionate personal care to elderly and disabled individuals, including assistance with daily living activities such as bathing, grooming, and feeding. Engaged in effective communication with patients and families during challenging times, fostering a supportive environment. Experience in collaborating with healthcare professionals to implement individualized care strategies while adhering to safety protocols during mobility assistance. Knowledgeable in clinical skills and medical terminology, facilitating efficient patient care delivery.
Patient-focused professional offers support in critical care, pre-op, medical-surgical and post-op cases in medical center environments. Delivers customized education to patients of diverse conditions and backgrounds. Excellent decision-making, time management and communication skills.
Overview
8
8
years of professional experience
Work History
PCA
Tempus Unlimited
Boston
01.2020 - Current
- Gave reminders about hygiene practices like brushing teeth or combing hair.
- Prepared meals according to dietary guidelines set forth by the physician or dietitian.
- Assisted patients with recreational activities such as reading books or playing board games.
- Made sure patient was cared for, helped, and loved in their times of need.
- Became a friend
- Showed compassion and patience
- Helped patients to perform range-of-motion exercises as instructed by physical therapists or other healthcare professionals.
- Collaborated with family members and other healthcare professionals to develop individualized care plans for each patient's needs.
- Provided emotional support to patients and families during difficult times.
- Ensured safety of patients by using appropriate lifting techniques while assisting them with mobility activities.
- Accompanied clients to doctor's appointments and outings when necessary.
- Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
- Communicated regularly with supervisors regarding any changes in client status or behavior that require attention.
- Maintained accurate records of client care services provided on a daily basis.
- Administered medications orally or topically as directed by physician orders.
- Monitored vital signs such as blood pressure and pulse rate for clients under medical care.
- Transported clients from one location to another in an efficient manner.
Retail Sales Associate
Primark
Boston
12.2018 - 01.2020
- Handled customer complaints in a professional manner.
- Stocked shelves with merchandise according to company standards.
- Provided product information and answered customer questions.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Completed transactions in an efficient manner while providing excellent customer service.
- Greeted customers upon entering the store and provided assistance.
Voluntary Assistant
Brigham's & Women's Hospital
Boston
09.2017 - 12.2017
- Assessed applications from potential new volunteers before submitting them for review by staff members.
- Designed surveys that gathered feedback from volunteers about their experience working with the organization.
- Implemented processes that improved operational efficiency across the organization.
- Provided administrative support to staff members, such as filing documents, taking minutes at meetings and organizing events.
- Facilitated group discussions among volunteers about their experiences serving in the community.
Education
High School Diploma -
Madison Park Technical Vocational High School
Boston, MA01-2019
Some College (No Degree) - CMA (Certified Medical Assistant)
Mass General Ready To Work Program
Boston, MASkills
- Personal care
- Medication administration
- Care plan development
- Team collaboration
- Communication
- Problem solving
- Organizational Skills
- Customer Service
- Clinical Skills
- Medical Terminology
- Adaptability
- Compassionate
- Time Management
- Attention to Detail
Languages
Spanish
Limited
Timeline
PCA
Tempus Unlimited
01.2020 - Current
Retail Sales Associate
Primark
12.2018 - 01.2020
Voluntary Assistant
Brigham's & Women's Hospital
09.2017 - 12.2017
High School Diploma -
Madison Park Technical Vocational High School
Some College (No Degree) - CMA (Certified Medical Assistant)
Mass General Ready To Work Program