Alexandra German
Lawrence
Summary
Dedicated Learning Ambassador with proven experience training and developing associates across multiple process paths. Achieved 75% LAAP engagement audit within the first month, demonstrating effectiveness in instruction and operational excellence. Served as Process Guide for Learning, implementing standardized training protocols and helping re-launch Associate Experience Week (AEW) at BOS3 by developing a more streamlined and interactive onboarding experience for new managers. Skilled at breaking down complex processes, reinforcing standard work, and creating a supportive learning environment. Eager to leverage training expertise and leadership capabilities in a Learning Trainer role to drive associate development and operational performance.
Overview
2
2
years of professional experience
Work History
Amazon Fulfillment Associate
Amazon
North Andover, MA
10.2024 - Current
- Cross-trained in essential process paths to enhance inventory accuracy, order quality, and operational efficiency.
- Trained and coached new associates in Stow as a Learning Ambassador, emphasizing safety, standard work, and process adherence.
Cashier
Master Pizza Tropical
Lawrence, MA
08.2024 - 10.2024
- Greeted customers entering store and responded promptly to customer needs.
- Processed customer transactions efficiently while maintaining accuracy in cash handling.
Customer Service Representative
La Nacional Corp.
Allentown, PA
01.2024 - 06.2024
- Safely received, processed, and delivered cash, checks, and financial instruments.
- Handled customer complaints with professionalism and empathy.
Education
Certificate of Technical Studies - English Language
Mescyt English Immersion Program
Santo Domingo11.2021
High School Diploma -
Inocencio Paredes High School
Santo Domingo09.2019
Associate of Science - Exercise Science
Northern Essex Community College
Lawrence, MA05-2028
Skills
- Training and development
- Process standardization
- New hire onboarding
- Cross-functional collaboration
- Safety compliance and enforcement
- Clear communication
- Problem-solving and critical thinking
- Microsoft Office applications
- Performance coaching and feedback
- Multilingual instruction (English, Spanish, basic Haitian Creole)
Languages
English
Full Professional
Spanish
Native or Bilingual
Haitian Creole
Elementary
Timeline
Amazon Fulfillment Associate
Amazon
10.2024 - Current
Cashier
Master Pizza Tropical
08.2024 - 10.2024
Customer Service Representative
La Nacional Corp.
01.2024 - 06.2024
High School Diploma -
Inocencio Paredes High School
Certificate of Technical Studies - English Language
Mescyt English Immersion Program
Associate of Science - Exercise Science
Northern Essex Community College