Alexandra Nusinov
Reading
Summary
Dynamic customer service professional with proven cash handling expertise at Dicara's Deli. Skilled in conflict resolution and effective communication, I excelled in enhancing customer satisfaction and streamlining transactions. Recognized for building strong relationships and maintaining an organized checkout area, I consistently contributed to a positive shopping experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cashier
Dicara's Deli
Reading
08.2021 - 02.2025
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Greeted customers promptly and responded to questions.
- Processed sales transactions to prevent long customer wait times.
- Answered customer questions and provided store information.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Built and maintained productive relationships with employees.
- Maintained work area and kept cash drawer organized.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Issued receipts, refunds, credits or change due to customers.
- Helped customers find specific products, answered questions, and offered product advice.
- Followed company security procedures for handling large sums of money.
Restaurant Hostess
The Chateau Restaurant
Woburn
09.2023 - 12.2024
- Ensured that food was served promptly after being prepared by the kitchen staff.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
- Accepted payments from guests for dine-in and take-out foods.
- Greeted guests and sat customers at tables or in waiting areas.
- Assisted with setting up banquet rooms for special events.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Education
Associate of Science -
Clemson University
Clemson, SC05-2028
High School Diploma -
Reading Memorial Highschool
Reading, MA06-2024
Skills
- Customer service
- Cash handling
- Team building
- Conflict resolution
- Effective communication
- Time management
- Visual merchandising
- Payment collection
- Adaptability and flexibility
- Customer relations
- Customer assistance
- Creative thinking
- Cash register operations
- Merchandise restocking
- Gift Cards Handling
- Purchase assistance
- Staff mentoring
- Interpersonal communication
- Customer seating
- Decision-making
- Order taking
Affiliations
- Played volleyball, basketball, and lacrosse in high school
- President of "Us Against Bullying Club"
- President of "Future Medical Professionals Club"
- Plays club lacrosse at Clemson University
Accomplishments
- Earned high honor roll 3 years of high school
- Earned honor roll 1 year of high school
- Received the basketball coaches award sophomore year of high school
- Received "unsung hero" award for lacrosse senior year of high school
Certification
- Mental Health First Aid certified
- Heimlich Maneuver certified
Languages
English
Full Professional
References
References available upon request.
Timeline
Restaurant Hostess
The Chateau Restaurant
09.2023 - 12.2024
Cashier
Dicara's Deli
08.2021 - 02.2025
Associate of Science -
Clemson University
High School Diploma -
Reading Memorial Highschool
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