Alexandra (Alex) Zajac

• Continuously improve client relationships by addressing concerns promptly, offering helpful advice, and ensuring clear communication between clients and the veterinary team.
• Collaborate with veterinary team members to provide seamless continuity of care for all patients throughout their visits.
• Reduce patient stress by providing compassionate handling and creating a calm atmosphere during examinations and treatments.
• Coordinates with external laboratories for prompt and accurate diagnostic test results, aiding veterinarians in determining the best course of treatment.
• As the room lead, demonstrate strong leadership skills by overseeing daily clinic operations while delegating tasks appropriately to ensure smooth functioning of the practice.
• Assist veterinarians in emergency situations by providing timely and effective support, ultimately resulting in successful patient outcomes.
• Perform skilled nursing care tasks such as wound dressings changes or IV catheter placements under veterinarian supervision.
• Triage incoming patients to determine treatment needs and urgency of care.
• Restock surgical and office supplies to keep all necessary materials easily accessible.
• Perform radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
• Collect patient biopsies and blood samples for laboratory analysis.
• Monitor vital signs of animals during surgical procedures and provided postoperative care.
• Administer medications, vaccines and treatments as instructed by veterinarian.
• Educate clients on nutrition, preventive health and other animal care.

• Design customized training programs to enhance employee skills and improve productivity levels.
• Increase client revenue through effective visit revenue strategy development and implementation.
• Conduct data-driven analyses to identify areas of opportunity for cost reduction and efficiency gains.
• Advise clients on risk management strategies, mitigating potential threats to their business stability.
• 10+ years of Telehealth experience
• 15+ years of Medical Billing background
• Health Plan I.T. trailblazer

I am able to support my dream of serving my community hands on in the veterinary realm due to working part time as an innovative RCM consultant. My business background allows me to further support the veterinary practice I work for as I am a solution oriented team player with diverse industry experience.

Responsible for the management and oversight of 40+ farm animals ranging in breed, size, and requirement. Oversaw and assisted with horseback riding lessons, assisting riders in the riding arena. Responsible for maintenance of general barn area, and administration of veterinary care to animals in need. Encouraged comradery and calm in high-risk situations mitigating injury and ensuring the safety of both humans and animals.

• Administration of ocular, oral, and intramuscular medicines and/or vaccinations.
• Assisted with compresses, cold hosing, providing supplements.
• Operated large machinery related to hauling livestock.
• Maintained shared schedule related to shift assignments developed to alleviate risk of occupational hazards.
• Ensured cleanliness of all shared areas.
• Assisted with grooming and exercise of all horses.
• Lifted 4-5 bales of hay or 50lb bags of grain pertaining to feed schedule.

Responsible for the management and oversight of 25 horses ranging vastly in breed, size, and supplemental and/or medical requirements.

• Administered horse medication and necessary special care including, but not limited to, de-wormer, vaccinations, specialized hoof care, and prescription feed.
• Monitored animal behavior and completed examinations to identify illnesses, injuries or potential diseases.
• Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
• Kept animal coats clean and healthy with regular washing, grooming and trimming.
• Prepped horses for travel.
• Mixed and administered special food formulas to individual animals based on unique dietary needs.
• Maintained saddles, bridles and riding gear and helped fit items to specific horses.
• Worked as a ranch hand to clean stable and riding areas.
• Maintained safety procedures and practices.
• Used disinfectant solutions, brushes and shovels to thoroughly clean stalls, pumps and equipment.

Provided critical support for veterinary providers while creating a sense of calm for horses and their owners during high stress scenarios.

• Cleaned and disinfected exam areas, surgical equipment, and stalls to prevent diseases and control odors.
• Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
• Answered owner animal health questions and advised on best care practices.
• Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
• Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
• Collected patient biopsies and blood samples for laboratory analysis.
• Greeted owners and reviewed available services, outlined costs and determined special needs of animals under care.
• Administered medications to animals in treatment and documented changes in condition.
• Recorded symptoms and documented medical observations to inform treatment decisions.
• Triaged incoming patients to determine treatment needs and urgency of care.
• Assisted with euthanasia procedures, tending to both the animal and the owner in a compassionate manner.
• Assisted with necropsy procedures related to animal insurance claims.